SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These earrings are so pretty and expensive looking. A little bit heavy, but good for everyday wear. I’m very satisfied with these!!
These earrings are sheer beauty. They’re even prettier in person, delicate and with just enough sparkle. 10/10 would recommend.
These are pretty lightweight and I love the flower detail. I love the gold shade as well. Pretty comfortable to wear highly recommend
These earrings are SO cute, even better looking in person. I have sensitive skin and was able to wear these all day without irritation.
These earrings are SO CUTE! They are going to look so amazing. I love the weight.
These are so dainty and pretty! I love them!
I love the size and how comfortable these are, they go with everything and look so classy and more expensive than they were
I love them! They are so gorgeous and the metal doesn’t bother my ears!
Lovely dainty earrings and amazingly fast delivery. I highly recommend this artist!
Smaller than I expected but I think that’s on me for not looking at measurements. Very pretty, as pictured in terms of colors. Thanks!
I absolutely love these earrings! They are so pretty and dainty and perfect for a new pair of spring earrings!! I also love the sweet card that was in the box that contained the earrings! Could not have been happier!
So pretty! They look just like the photo and arrived very quickly! I've had them a week and have no complaints!
Love these earrings. Excellent quality and reminds me of a pair I had when I was younger!
Really beautiful and seems to be nice quality, all for a really good price for something this pretty. They look really dainty and cute!
Love these earrings. Great size, weight and style. Totally recommended!
the first order I received had a small issue, reached out to the seller and she was awesome! sent me a new pair and they are perfectly dainty. got lots of compliments
These earrings are just as described - elegant and dainty. Perfect for everyday and very well made. They shipped and arrived very quickly too. I absolutely love them.
I received my earrings super quickly, and they are absolutely beautiful!
they're so pretty!! I love them!!
lovely dainty earrings! so glad that i bought them. and the seller is super nice