SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing!!!!! super shiny, the perfect piece, and super comfy, even on me (I'm super pale and gold usually doesn't usually look good on me, I bought this for a theater performance)! Very impressed and will be ordering here again! :)
Seller is amazing. Had a mix-up at the post office. Messaged Vivi and gave me pointers on how to retrieve my package. And after 4 days of delivering it to the wrong house. Finally received my ear cuffs and they are amazing. Felt nice and heavy. Something that I want from my jewelry
I’m obsessed with it, so dainty and elegant yet bold!! Can’t wait to wear it! Seller was amazing and helpful and shipping was super quick :))
Exactly what I was hoping for! The cuff was a little loose fitting for my ear but I was able to gently bend it to a perfect fit. Wore it around my house for a bit to see how it feels and it was so comfortable I nearly forgot I was wearing it at all. I love it! the item also shipped very promptly and was well packaged.
Earring is stunning. Love t. The quality is beautiful
So pretty!! You may need to adjust it before you wear it out, but it is super easy and being able to customize it to your ear makes it super comfy!!
Absolutely love this ear cuff! I got so many compliments on it!
This is such a statement piece in the most inconspicuous way. It’s really rather perfect! They even included a snake pendant that’s charming and abstract. Everything came quickly and in perfect condition!
Love it! Perfect for my Medusa costume
Beautiful pieces. I got the blue and maybe it’s just me being colorblind, but the pictures don’t do it justice. I’m in love! Thank you! Thank you!! The seller was super helpful and thoughtful. They made sure everything was perfect!
these are so beautiful! they are the perfect statement piece, not too obnoxious but are such an eye-catcher. love these so much! and shipping to Canada took surprisingly not too long! 10/10 would recommend
My sister loves the snake ear cuff I got her! It's so gorgeous
I love the way they look but not on me so I gave it to my sister and she looked so cute. They are exactly as discribed the matrial does not feel cheap.