SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these. They looked great with short, slicked back hair. They match the "edgy" style without being overbearing. I also love the opal stone, as it's not as flashy as a fake diamond. Perfect accent.
I’m blown away by these gorgeous earrings. Lightweight, delicate and sophisticated. I’m only mad I waited as long as I did to buy these. Don’t make my same mistake. 10/10 would recommend.
These earrings are gorgeous! I can't wear heavy dangling earrings, as one of my ear lobe holes is too big from wearing heavy earrings a few years back. These are perfect for someone who has that same problem, or even if you don't lol Look more expensive than they are...very impressed. Thank you!
These earrings are very light and dainty and stay in place. They are dressy without being over the top. They go with most anything.
Even better than I was expecting, I have gotten lots compliments from people. They are like an opal and are very beautiful.
These earrings look really elegant, but in a modern, non-fussy way. They don't look cheap. I receive numerous compliments when I wear them. I was concerned that they would tangle in my hair (I have long, thick, curly hair), but that hasn't been an issue even when I wore it down. The only downside, and I use that term loosely, is that it feels really weird pulling the chain out when you remove the earrings.
Exactly as described and shipped quickly. The earrings are very delicate looking but seem sturdy. They did not make my ears react and I have super sensitive ears so earrings are always a challenge. These worked well. The earring are subtle when you wear them for just a hint of glitter.
These dangly earrings are amazing. They're super lightweight. I cant even feel them once they're on. They look amazing, especially in the sun. The opal shimmers and looks so pretty! I wish they had ones that were bigger as studs. They look great. I had super black hair right now and the contrast looks AMAZING. I wish I had multiply earring holes so I could loop them through. I think it would look great. Overall, I think these earring would be great for yourself, or as a gift. The box it comes in is well made and easy to wrap.
These earrings are very lightweight and beautiful. A great hidden treasure., very noticeable when the lights hits just right. Very nice!
This is so cute! Exactly how it looks in the photos. I also really appreciate the amazing customer service—I ordered this to the wrong address at first and the shop owner immediately changed it for me! 10/10 order.
I LOVE these! So unique, I get compliments on them all the time! Very nicely made and easy to put on. Definitely ordering more of this style.
Cute but the chain tarnishes a lot faster than I expected. The earring stud still looks great!
Lovely earring! Love that you can customize it in so many different ways!
Very cute earring. Took a while to get my package so I contacted the seller she assured me that I would get it and I did very happy