SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Earrings are lovely and I am looking forward to wearing them.
Beautiful, simplistic, and elegant. I am in love with these earrings!
I will forever support this beautiful store. Their service, quality of goods, and personalised notes are by far what makes them stand out from all others. Thank you for everything, I will be back again, as soon as my husband returns to work so I don’t have to pretend to do gardening every day just to hide my packages ♥️
Beautifully made and was just what I hoped it would be.
These are such beautiful earrings! Quick shipping too! Thank you!
This is just as expected. I absolutely Love them!!
Really gorgeous earrings, a perfect gift for my cousin. Came with a lovely handwritten note. Fast shipping from Australia all the way to the USA!
Very cute, look beautiful, comfortable for everyday wear!Lovely earrings, looks amazing and great quality! Arrived from Australia to western Canada faster than expected! Thank you!
Beautiful, elegant, minimalistic earrings that she loved. Very unique and super cool! Made for a great no-reason gift.
The chain itself could be a little linger so that it's easier to thread. They are beautiful and I love them but they are a little difficult to thread thru. Thanks
I am very pleased with choosing jewellery from this shop! The pictures illustrate very nicely the designs and how they look on a person. The earrings I chose are quite delicate and minimalistic (which I love) and easy to handle. The material is high quality and is put together well-grafted. The interaction with the shopowner was very pleasant, forthcoming and helpful considering my inquiry. If another piece of jewellery catches my eye, I am surely to order from this shop in the future!
Looks really pretty. Something a little different.
Stunning earrings, which were exactly what I hoped for. Thankyou for your great service and I highly recommend you to other shoppers 😊
Love these earring - very elegant and very happy with my purchase Thank you
so pretty!! can't wait to wear them!
Earrings liked. Thin, gentle, as wanted)