SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look beautiful but lay quite weird in my ear. Had to pull the chain through my piercing to make it lay like in the picture.
I bought a lot of earrings and I didn't think these would be my favorite but I was wrong. These earrings are so pretty and comfortable to wear. I've had them for about a month and I don't see any stains on them either! Totally recommend them.
Delicate, shiny stars! The chain gives them a different kind of movement than regular dangle earrings. This is my first pair of threader earrings and I just love them. ❤️
They are my favorite thing right now, and they look really unique.
They are so cute and sparkly. I love them!
very cute and dainty, just what I had hoped! shipping was sort of rough because of the holidays and pandemic stuff but the owner is very responsive and helpful with these issues! overall very pleased
Super cute! These are just what I wanted. The length is perfect, and they are so light. Fast shipping also!
my new favorite pair of earrings 😚💕
So very cute and light!
Really delicate and pretty. Perfect for NYE! My only caution is to make sure you put a backing on the back - might be obvious to some but not to me and they fell out without my knowledge after a while. Used a backing and no issues! I recommend!
so beautiful and arrived so quickly <3
loved these! and they came very quickly! so excited to wear these to my senior prom :)
These are adorable! Although be careful with them when taking off your masks because I inadvertently pulled the earring out when I removed my mask. I thought I lost it the first time I wore the earrings but thankfully it was on the floor of my car where I removed my mask!
Perfect! Went above and beyond to make a custom order for me. Thank you!
These are super cute and amazing there lightweight and came fast. They look just like the photo!!!
Very pretty and high-quality earrings. They're comfortable and lightweight, too (I've even been sleeping in mine). I haven't taken them out since they arrived - love them!
These are beautiful and lightweight!
Fast shipping, excellent product! I wear these all the time and they are the perfect introduction to threader earrings. They do NOT turn your ears green or anything else weird. Great, quality product!
It is exactly as in the picture. I loved it when I chose and loved it even more as I was it. The seller was quick to ship and it arrived promptly and well packaged. In the end, I am one super happier buyer.
These earrings are so cute and of great quality. They arrived on time. So happy with them.
Absolutely gorgeous, I got the star post earrings to pair with these as well.
These earrings are beautiful! I don’t know if it’s my earlobes (😂) or incorrect expectations but the back solid strip that goes through your piercing doesn’t ~dangle~ the way I thought it would, it kinda sticks out backward but it doesn’t take away from the beauty of the earrings. They’re amazing! Totally will be getting jewelry from this shop again. 🦋✨
Super cute earrings. I love them!
Love this purchase! Exactly as pictured and go with everything! Brings a little bling to my appearance!
Love the way this looks! It’s so cute!
These earrings are super cute and very unique, I love them! :)
Love it
I really liked how they looked at me! It was kinda weird when I had to remove them because I felt the swirl literally move but overall, I like the quality and everything about it. : DD
Came in on time, beautiful earring as a birthday gift for a friend. I had a quick question regarding the item and got a very fast response. Would totally buy again from this shop!
The earrings are beautiful, and Sammie was EXTREMELY helpful!! Very much recommend this shop!
The earrings are absolutely beautiful. Can't wait for my best friend to open them! 💝
beautiful- my girls loved them!
So pretty!