SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Beautifully crafted necklace! Loved how it didnt feel cheaply made.
Really nice. It’s even better than the pictures
This necklace is stunning! It arrived very fast too! Thank you! I have wanted this necklace since I was a little girl and watched Titanic with my parents for the first time. 💙 It’s also my son’s birthstone!
looks amazing!! well worth the money
I can only echo the other reviews, this is a really astonishing piece. I imagine there aren’t many other men wearing a piece like this but it’s the perfect accessory for a masculine look. It’s wonderfully crafted, I can’t find a single flaw. I also didn’t expect it to arrive so quickly - ordered late Sunday night, delivered Wednesday. A perfect experience all round, I’ll definitely be returning!
I cannot give enough credit to the artist! This is a phenomenal recreation of a beloved film jewel. I've searched for years to find a beautiful replica of the Titanic Heart of the Ocean- one that I could afford in my lifetime and that carried the regalness of the film. This is hands down worth every penny! I splurged on this for myself as my husband and I are going to get the chance to experience the Titanic Exhibit in Dallas soon and I couldn't possibly go without this around my neck! I know this particular piece of jewelry is fictional, but the nostalgia doesn't hurt anything. Definitely recommend!
I just got my hands on this necklace, and I have to say, it's absolutely stunning! The craftsmanship is top-notch, and the quality is beyond compare. It's so beautiful, I can't stop admiring it. If you're looking for a handmade piece that's both unique and high-quality, this necklace is a must-have for a fan of Titanic.
Ten out of ten times
Ohhh my goodness for what it is which is beatiful . I am in love. And get how it was designed. So the memory of it last longer with me. Although I was hoping for crystal bule stone. It is unfortunately glass. But for what it's worth and what I paid it is still an incredibly fine price of jewelry. With meaning .
It is very beautiful necklace
Exellent seller! I love her customer service. It is superb! I love my necklace. Absolutely gorgeous!!!
This is perfect, i love this jewel, im titanic fan
I couldn't recommend this seller enough, the product is fabulous and thr customer service is probably the best I have ever encountered. Thank you so much Karen! Will be back :)
My jaw has literally dropped when I first tried it on! It looks so real, a perfect replica for a perfect upcoming ball, thank you thank you 😊
What a gorgeous necklace. It looks just like the one Kate Winslet wore in the movie. I'm very impressed.