SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful earrings! I can thread them through three holes in a row and they look great :)
Exactly what I wanted for my triple piercings! Packaging was superb too! And handwritten note was so sweet and personal! Thanks, Chana!
I love my threader earrings! I ended up buying several sets of earring studs too and al of them are beautiful, dainty and shiny. I’m already ordering another set of threaders, a longer set, for my triple lobe piercing.
The tiny bar threader earrings are beautiful. Perfect for a minimalist aesthetic. Clean lines, beautiful construction, easy to thread, add just enough visual interest for my taste. Highly recommend!
they are gorgeous! I absolutely love them! they got here really fast too! wonderfully packaged!
My absolute FAVORITE pair of earrings now. They're so versatile so I can put it through my two earlobe piercings one today or put it up to my helix piercing if I want to be a lil edgy another day haha. I've gotten so many compliments on these! :)
Love these so much!!! Great quality. I wasn’t sure if they came in pairs so I ordered two and now have a total of 4 though😂❤️
Worn them quite a bit since receiving them and can attest they are very good quality (as the other earrings I bought from here). There are super pretty and dainty. Exactly what I wanted! ♥ They also arrived way earlier than expected. Overall I'm very satisfied!
Nice curls, long and very light pleasant to wear. Thank you!
The tiny bar threader earrings are beautiful. Perfect for a minimalist aesthetic. Clean lines, beautiful construction, easy to thread, add just enough visual interest for my taste. Highly recommend!
Beautiful, simple, and well-made earrings! I got the 3.5" box chain threaders with the bar and other studs and cuffs from the same shop. I've worn the earrings every day since receiving them!
Gorgeous! I had assumed that they were single earrings but one purchase come with a complete pair! Definitely a great product at a great price. They will tarnish a bit in water.
So cute! The length is really good and i really like it. Its exactly how I pictured it and i couldnt be more happy or excited to wear it.
Dainty and pretty. Takes a while to get it but that’s to be expected when shipping from Thailand to the U.S. 10/10 would recommend!
I love these earrings! They are beautiful and so easy to wear. Also very high quality so I am not nervous about them aging. Thank you so much!
Just as they are in the picture, really good quality. I love them!
these are beautiful and so well made! i will definitely be buying more in the future :)
These earrings are PERFECT! Even better than I could hope for! They look amazing, arrived faster than estimated and came with a personalized thank you card. Definitely recommend buying from ChanyaAndFriends!
I love these earrings they are so comfortable and beautiful, and extremely fast shipping!!
I love how delicate they look and the little tinkling noise they make!!