SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took long to arrive but it was delayed in the post, Hannah was lovely and I was pleasantly surprised to see the alcohol wipe and the silver polishing cloth in the package, what a sweet attention! The earrings are not that tricky to put on and you can tell they're not going to fall off. I have 2 piercings on each ear and even if it doesn't fit the 2 hole, it still looks great and actually looks like you're wearing 2 earrings 👌
A fantastic item, well made, pretty and fast delivery!!:) good communication
Everything came as described. I love these spiral earrings, very unique.
Lovely earrings! A bit tricky to put in, but that's down clumsy fingers. I love them now that they're in :)
so pretty, my fast delivery, in love
really cute earings! in love
Gorgeous little earrings! Had so many compliments on them already!
Perfect
I love these earrings! I’ve been wanting a second piercing for a while but haven’t been able to with covid etc. so these are such a great way to try the double piercing look. They arrived so quickly too!
Gorgeous and simple earrings that look so classy! Excellent customer service too!
super cute, very easy to adjust to fit
The earrings are of very nice quality. They add a really cute touch to every outfit. I had a little difficulty putting them in at first but that’s all user error (due to never wearing this type of earring before). Love them and definitely recommend!
Such gorgeous earrings - love all the earrings in this shop, great quality at a reasonable price - just too tempting! xxx
Perfect earring, exactly what I needed - looks like two piercings. Thank you!
I am very happy with my purchase. I bought two pairs....one in silver and one in gold. They look great alone or in combination with other earrings.
Great little earrings that go with everything. A bit tricky to get in first (even more so if you put them in backwards like me!). But once they're in they're in.
Fab quality and quick delivery. I’d not seen earrings like these before and I must say I’m very impressed.
I love these. The free cloth was a nice surprise too. I will definitely be shopping at Chic Stories again
beautiful everyday earings, I wanted something different and I think these fit the bill, have been wearing 4 days with no problem, tricky at first to put on but I'll get used to them.
Fab quality and quick delivery. I’d not seen earrings like these before and I must say I’m very impressed.
Great piece, glad I added it to my collection!
Bought these for a friend and I’m a bit jealous, might have to get a pair for me as well!
These are lovely, very pleased. Quick delivery and well packaged too. Thank you x
I love these earrings! they are much easier to put in than I expected, they are really good quality (don't warp) and all of my friends were convinced that I had gotten a new piercing! I definitely recommend