SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these bracelets because my hubby and I don't communicate much during the day due to work. These give us a chance to let each other know we're thinking about each other. Easy set up.
Perfect gift !!!
Generally this gift is the great gift for lovely couples！
These things are great so easy to let my girl know I’m thanking about her when We are at work！
LOVE ！
Cute...
Purchased for my best friend!
Bracelets came in a beautiful package! Well made with exquisite details. My spouse and I each downloaded the app from the iPhone App Store onto our iPhones and paired the iPhone with the bracelet we chose. Perfect gifts for Valentines Day or anniversaries!
My husband is completely blind so I bought a pair of vibrating bracelets so that we can keep in touch during the day. They work really well.
The bracelets are well made and elegant. Nice packaging too. We are very happy with our bracelets.
My girlfriend really likes it !
My husband is completely blind so I bought a pair of vibrating bracelets so that we can keep in touch during the day. They work really well. Each vibration just means, "I'm thinking of you". The setup was straightforward. You need to keep the app open on your phone, and also keep your phone with you. The bracelets are well made and elegant. Nice packaging too. We are very happy with our bracelets.
Excellent service, Excellent quality bracelet！
This is the best first anniversary gift I've ever received!!!
So cool !!!
love ！！！
I got these for my sister and her boyfriend, it was the perfect gift for them since he works out of town a lot. Easy to follow directions. Beautiful design. I would recommend these for anyone in a long distance relationship. :)
I like it very much and it looks good
Best gifts !!!
I've bought this bracelet and at the moment I won't regret. It works very well. Looking good and strong. Highly recommended.
Generally this gift is the great gift for lovely couples.
My wife and I love them and we send signals to each other all day and night！