SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a pretty fidget necklace!! Subtle enough for adults to wear but perfectly practical. The only thing is I wish the chain was longer so it’s easier to hold and spin but that’s not a huge issue. I’m hoping this will help reduce my stress symptoms and stop me picking at my lips and fingers.
I love this necklace so much, it’s simple yet eye-catching and it’s something to fiddle with absentmindedly. The size is perfect I prefer my jewelry to be on the smaller side so I was a bit worried the charm would be kinda big but it’s a perfect size! It also came with cute stickers; I would definitely buy this item!
The quality is very well done for the price, and it spins so beautifully! It was a bit tangled when I got it in the mail but I was able to untangle it without a problem and now it's amazing. It came in a pretty little box with some stickers and cards, and the necklace looked exactly how it looked in the picture. I would definitely order from this store again!
I put this necklace on right away, I am so excited to wear it! It looks very sparkly but is also a simple piece to wear every day. I have ADHD and constantly fidget with my hair or touch my face when I'm trying to focus, so I needed something that sits close to my head and this necklace seems like a great solution.
Very pretty but it don't spin as well as shown... Just a lil' spin and stop, it don't help me with my anxiety as much as I expected it but still great and pretty.
Exactly like the picture. Very pretty. Spins well. My daughter loves it!
Love this necklace!! It’s so cute and the spinning is silent, so super discreet and very cute. Wouldn’t even know it was a fidget device
Beautiful and unique! I get so many compliments...thank you!
The chain is a bit short but otherwise beautiful!
I received the package today...Thank you..