SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping was a bit weird but my friend absolutely loves this! Would definitely recommend as a heartfelt gift
The necklace is gorgeous, and I am so in love with it. If you’re thinking about buying it, don’t think just buy it!
Love this necklace! Purchased it as a birthday gift for my youngest. It's just as pictured. A little heavier than I thought it would be, but that's in no way a bad thing simply something I didn't expect. Thank you so very much!
I bought these with a charm and put them together for my grandma in memory of my late grandfather. I love it so much!
Looks good so far in the package. I will update after gifting it to my mom for her birthday.
super fast and beyond amazing!
This necklace is exactly as pictured. The shipping came on time and the owner was very helpful. There was one flaw with the necklace which is that one side of the flower sticks out a little bit it’s not super noticeable. Overall, this shop is amazing and the owner is very kind!
I gave this necklace to my sister as a gift and she loved it! 💕 x
Received my sunflower necklace. Has good weight and appears well made. Has a good length chain with it. Love the outer silver sunflower and open it to a popping gold-colored round pendant h with an inscription. It's a birthday present for my sister. I believe she going to Love it. Satisfied with this purchase
Even better than I had hoped! My wife loves it.
Ok very nice
The item was amazing and got it real fast! Would buy from this seller again!
I love everything about the accessory. It's not as sturdy as I thought it would be, opening the flower is great but when sunflower cover sometimes doesn't close the right way and you have to fiddle around with it so it closes correctly. You have to be careful not to break it. I wasn't expecting that but other than that it's very beautiful and lovely. So thank you very much!
I hope she will like it!!! Looks and feels great.
18K Gold Plated
Purchased this for my mother so I actually didn't see it myself (as she is out of state) but she is very happy with it! Unique and lovely piece.
The lovely little charm that is hidden in a flower. Excellent quality for the price. Beyond my expectations.
Gorgeous necklace, my partner loves it. It looks soooo good!
'broke multiple times, but still very pretty and looks exactly like the picture
I got this for my Grandma because she loves sunflowers. She wears it a lot and often gets compliments for it from her friends haha. Love it, thank you 💛
This is a beautiful necklace. Having everything looped on a single link lets the person wearing it control when the necklace slides open to show its internal disk.
Love it
alot bigger than it looks but still wonderful
Beautiful. Exactly as pictured. My mom used to sing that song to me as a kid, so I gave that to her for her birthday. She loved it!
The quality of the necklace is great, and it is very cute. Sometimes it gets tangled easily and doesn't close, but typically an easy fix.
The quality of the necklace is great, and it is very cute. Sometimes it gets tangled easily and doesn't close, but typically an easy fix.
Nice quality! My granddaughter LOVES it! The seller provided excellent customer service.
I sent this gift as a surprise to my mother and she absolutely LOVES IT!!! Along with loving the item, I was so elated with the delivery spread. She received it almost immediately. I ordered this item on a 10/1 and she received it on 10/5. I will definitely order this again for the other ladies in my family. Thank you so much for this beautiful piece.
This is a very cute necklace that I purchased for a friend. The quality of the item matches the price point, so keep that in mind. The first necklace arrived broken, so I messaged the seller. She immediately contacted me and put a new one in the mail. My friend really likes the necklace.
Beautiful piece. My mom passed away, and sunflowers were her absolute favorite. This reminds me of her.
This is an amazing gift for someone who lights up your day. I love how it looks everything is perfect.
quality was less then to be desired. necklace peices kept getting tangled together. slow Shipping. it's cute though
Gets tangled easily.
The necklace is just as described. It looks wonderful and I’m sure my girlfriend will love it. Great attention to detail!
The necklace was darling and my daughter loved it. You are my sunshine is the song we sing to each other, so it’s very special to us. The shop owner made our experience very special and pleasant.