SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such gorgeous earrings! I was so impressed with the fast shipping, ordered on a sunday morning and they arrived within 2 days! Especially for the price the quality and customer service was AMAZING. So happy with them
I’ve been looking for a pair of simple, minimalist earrings for months. I’m so delighted with these that I’m ordering another pair as spares in case I lose one. They arrived quickly and were beautifully wrapped. This seller really cares about your experience and goes that extra mile. Highly recommended.
I love them! I want to tiny, and they are perfect in size and quality. This is the second time I ordered from this seller. The packaging is nice as well.😁
The earrings are exactly as pictured and described, and they are very high quality. So easy to slip on, and I love the way they look! Very unique
Beautiful quality and finish, I love these! Came with their own soft travel pouch. ❤️ Beautiful pieces and a great price! Thank you!
Beautiful earrings and really stunning packaging for the price! I'm really impressed for the price and would definitely buy from this shop again
Super fast delivery of a lovely product. The soft storage bags were a welcome addition.
AMAZING! They are beautiful and the seller is the best! THANK YOU :)
Really like these earrings. Simple, but just what I wanted & nice quality
So simple and beautiful, daily elegance!
super cute and dainty, love them. really easy to put on
I absolutely love these little earrings. They have become one of my regular wear earrings when I want something but not that visually "loud".
Love them
Really pleased with these earrings. Exactly as described. Great quality. Look good. And speedy delivery. Thank you
Beautiful earrings, just like in the pictures. Very happy with the order!
Gorgeous thank you! Love them
Perfect, simple but stunning. Thank you 😊
Beautifully wrapped, arrived the next day! Lovely earrings.
Lovely dainty earrings. Perfect for night or day.
Beautiful tiny earrings..perfect size for my ears
Lovely little drop earrings and good quality for the price.
Such a lovely gift, would recommend . The perfect size for dainty earrings
Beautiful earrings, well packaged and arrived in a timely manner!
I love these earrings and fabulous service.
Lovely little snug earrings
Very tiny and adorable. Very nice quality jewelry.
I just wanted some everyday earrings as I am in a transitional period and have no room. These exceeded my expectations. They are shiny and big enough to make an elegant statement for any occasion, but not TOO big. They look like drops of mercury (one of my favorite elements). The shipping was so fast, and thank you for all the goodies to keep them shiny and beautiful. Thank you so much!!🙏🏽
Lovely smooth east to wear earrings
Great quality, lovely size good description.
Exactly as described, beautiful!
Just what I ordered and good quality.
Love these earrings, wear them daily.
Got it super quick and they're a lovely pair :)
Lovely earrings 😊
Smaller than I imagined, but matching the description :)
Really pleased with these earrings. A departure from my usual stud type. Excellent quality and prompt service, thank you.
Great quality Quick delivery 5 star!!!!
Beautiful high quality item. This is the second time I have purchased from seller and will highly recommend them. Thank you!!
Very helpful seller and lovely item
From payment to shipping, everything was as smooth as breeze. The goodies are nice and reasonably priced. Thank you, Eva 😊
Lovely jewellery, well presented packaging, happily buy again :)
Beautiful earrings and came the next day after they were dispatched. Also came with a lovely gift pouch to put the earrings in. Very impressed and will definitely order again :-)
Love these earrings. They are really comfortable too. Thank you 😊