SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Ganz, ganz toll!!!! Ich habe meinen Töchtern jeweils ein Paar geschenkt und mich schon beim Auspacken geärgert, dass ich sie mir nicht gleich mitbestellt habe. Meine Töchter haben sie gleich reingesteckt und sind einfach begeistert. Vielen Dank! Die Bestellung nach New York hat sich gelohnt und kann ich nur weiterempfehlen! DANKE!!!
The set is a little bigger than I thought they would be, but it turns out, they are PERFECT!! 🌙🌟 I immediately put them on and I don’t see me taking them off any time soon! 💛
Wow! This is stunning! I am very happy with this purchase. I am already looking at what I should purchase next!
Absolutely gorgeous! I have an obsession with the sun and the moon so these are perfect for my everyday look! They fall in line perfectly with my other piercings as well!
It’s soooo pretty super fast delivery I can’t wait to wear it I love unique earrings like this sun and moon cutest and perfect size not too big or small
The moon and stars earrings are perfect. They look like celestial magic. I’m in love!
Beautiful and dainty. Perfect size for second lobe piercings! I've lost this pair of earrings twice actually and this is the 3rd time I've bought them! Love them that much LOL
Absolutely worth it!! The item was shipped the same day I ordered them and it arrived about in about three days! I put them on immediately and will not be taking them off! Items are exactly as expected and even more adorable!! Will buy it again!
Absolutely Love! They are so lovely ideal for someone who can't wear dangling earnings right now. The earnings are small and dainty however there is weight to them which shows their quality. I Will be recommending it to friends and family, also will be back for more jewelry. <3 Thank you very much!
Absolutely gorgeous and exactly what I wanted. I’m never going to take them off ❤️✨
These came and they were even MORE gorgeous than they look in the picture. These are the perfect gifts for anyone who loves the sky and stars. Very high quality and came in super cute packaging!
Sehr hübsche Ohrstecker, hoffe, dass die Qualität auch bleibt, war ein Geschenk, kam hervorragend an. Habe zum erstenmal bei Etsy bestellt und bin begeistert, hatte schon Bedenken, ob es mit der Lieferung klappt, aber alles gut angekommen.
Love these earring cure as hell!!! Thank you so much! 😍
These were exactly what I was looking for to give to my daughter for Christmas. They came packaged well and I was very satisfied. Would definitely order from this shop again!
Great seller. Fast delivery. Beautiful earrings. Have gotten many compliments on them! Visit this seller and see her wonder treasures!
Absolutely more beautiful in person! I was afraid these were going to be a bit small, but once I saw them in person my thoughts changed. They are a nice size and fit perfectly in my second lobe holes.
Super cute little pair of studs!
I absolutely love these! The quality and details are even better in person. I'm going to get a second pair in gold.