SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
took long to ship but it’s very pretty and doesn’t fall out easily
This earring is gorgeous! Very impressed! I ordered 3 items, and they’re all very quality.
LOVE IT! It’s so cute and looks just like the photos
Product identical to the image, good size and light. A little hard to place the top. It came with 2 spare plastic caps. It took about a month to arrive.
Super pretty and came in a cute package. thank you so much!
Haven't opened the package due to this being a gift but it is gorgeous & can't wait to see my daughter wear them!
It arrived well packaged, after about two months. It looks just like the picture. The clasp holds very well. Thank you!
Great quality and looks amazing! Thank you
bought as a gift luved the way it looked in the photo and as is described very unique luv it
I love it. Its exactly as pictured. I will wear often
Amazing earring, super pretty, just like in the picture!
This item is very pretty. It looks to be good quality.
This looks great! I've always wanted one of these since I'm too anxious about getting more actual piercings, and this is a great first buy. Shipping was much faster than I expected
absolutely beautiful , love ,love , love , different sparkling delicate. So pretty
My 14 year old wants to have her ears pierced a 2nd time for this look. These are a great alternative (& not painful ) She loves them and has worn them Everyday since Christmas. Many thanks
So cute!
LOVE IT! It’s so cute and looks just like the photos
this earring is so pretty! it’s lightweight and elegant. the design is beautiful! absolutely love it. 🌙✨
I love this piece!! It took a while to ship but it was well worth the wait! It makes me feel so aesthetic when wearing it and now all my friends wish they had one. You will not regret purchasing.
This item is so beautiful and delicate!! I love it! It is perfect and gorgeous!
My daughter loved this ear cuff.
This earring is gorgeous! Very impressed! I ordered 3 items, and they’re all very quality.
Oh my god, these earrings are so pretty! The little star dangling off the moon pulls it all together and matches perfectly with another pair I own✨
The earring was really great and super beautiful! I can’t wait to wear it. The reason I give it a 1 for shipping cause it took longer then I was used to coming to me and it went to California before I told them a about the issue. The customer service was amazing, they fixed and give me a new order and answer questions
Came late, but the seller contacted me about shipping delays to the US. The quality of the earring is really nice and it actually stays on all day and with a mask! A very cute product overall.
This item is so beautiful and delicate!! I love it! It is perfect and gorgeous!
Beautiful!
So beautiful!! Thank you so much!
So cute! I love it! Fast shipping as well.
Cute cuff, the cuff is a bit large so it slips.. but not too badly, cute design.. would
Just as pictured. Very pretty.
I purchased two different earrings and they came together beautifully package. They are exactly as pictured, it’sa Christmas present for my mom, I can’t wait to give them to her!
My granddaughter loved it very much!