SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I’d like to give a five ⭐️ to the owner here, I’m very satisfied with how fast I received my order being that it’s coming from over seas, I also love the professionalism of the staff I was treated fair and very nice and I like that they communicate right away if you have any concerns about anything concerning your order and they fix the issue right away if need be…they’re willing to go above and beyond to make sure that their customer is satisfied, I will definitely order again! Thank you!❤️
I've worn it a handful of times now and had no issues. Fits well and works with most clothing. Has a good weight to it. I recommend!
I’ve had so many people come up to me and ask me where I’ve gotten it :) it fits so perfectly and is amazing quality!!
This was perfect! Exactly what I wanted. It was as pictured and was shockingly good quality for price. I was expecting hollowness or plastic, but it's solid and heavy. I'm going to order from the shop again.
LOVE this necklace, the weight of it is so comforting and soothing as someone w anxiety!
sturdy!! it’s thick and heavy but not to the point where it’s uncomfortable. i wanted something that can match anything as well as being a nice medium between feminine and masculine. i needed something bold that i can wear everyday and that’s what i got! showered with it and so far, no green neck!
Item was of quality, had good weight to it. Price was great for it and it looked just as pictured. International shipping was reasonable. Thank you so much!
Exactly as pictured, necklace arrived in good time and isn’t flimsy or light.
really like the look and chain has nice heavy quality feel. thanks
I love it the quality is great and the shipping was fast considering it came from overseas and it layers nicely with my other necklaces:) (pictured on the shortest length)
Exactly what I was looking for
I love the chunky vibe, and was happily surprised by the weight of the necklace. It feels heavy; I don’t think I’ll ever need to replace it. Also, this choker has exactly the right amount of chain at the back to customize the length. It can always sit perfectly.
Amazing item, heavy feel to it, gorgeous!!! Feels expensive!
Received this product today and i’m already in love. great weight to the chain and good quality, also adjustable. Hoping it wears nicely!
Exactly how I wanted!! I love it so much❤️
Looked and felt great!!
I got this necklace for my boyfriend and he loves it! It’s the perfect length of chain to rest on the bottom of his neck. I got the shortest length. It looks and feels great as well.
Super cute! My new favorite accessory
I haven’t contacted the seller yet, but I will because the clasp on my new chunky silver chain necklace is broken! I’m sure she’ll make it all better!
its the perfect size, it has a little bit of weight to it, i love it fr fr
Fantastic quality, came a week earlier than stated. Store kindly gave me a coupon. Couldn’t recommend enough
It’s real deal it’s heavy and it fits perfectly
Great sturdy material! Item matches photo and description perfectly. Great layering piece. Seller was very quick to respond and kind, helped me change my address.
Absolutely LOVE the quality; it’s heavy and I’ve worn it for months without taking it off and there’s no coloration on the necklace or my skin whatsoever. ❤️
The choker is exactly as described. Since it's so heavy, I was worried that the clasp wouldn't hold up over time; but I've had it for a few months now and the clasp is really sturdy! I'm very happy with it.
I love it so much, its so good for what it cost and i would love to buy more in the future. The quality is amazing, it’s comfortable, light-weighted and stylish even on how basic it is. 10/10 would recommend
Exactly what I had wanted. Great quality 👌🏻
Super nice quality nice and heavy exactly what is pictured! The price is very good for this product!
Nice I like the way it looks n feels
Looks very nice and it definitely fits with different styles and other jewelry. It is not heavy. Very nice product :)
Really good quality but it took a little longer than I expected to arrive. Really love how it looks!
So rad. My new fave necklace. Great quality.
I like the way it fits
Hell yeah, looks awesome! Arrived on time and just as described
It looks cool, however i immediately accidently broke the lobster clasp off, but i was able to wiggle it back into place on the ring.
Chunky and beautiful chain. Adjustable too so it can be a choker or a necklace
Love it! Good quality and weight
It is awesome, like it a lot!! Thank you, very glad I ordered this product.
Love the quality!
Very happy with look and quality of my purchase
Just as pictured!
Really nice quality for the price; heavy, well made.
Exactly what I’ve been looking for! Highly recommend!
High quality. Heavy. (I've run out of descriptive words)
Item received as expected for price, fine quality
It has a nice but not uncomfortable weight to it, it looks and feels good.
Very nice :) Nephew LOVED the gift and wears it every day. Feels like good quality and looks fantastic.
Perfect chunky necklace to dress up or dress down
Beautiful piece is a bit small for me but I can wear with an extender. Will be back for more items.
Exactly what I wanted, a nice thick heavy chain.
Good product! Speedy delivery. Happy customer.
love it! very solid, looks great.
Just arrived and really pretty. Feels comfortable and really well made. I look forward to wearing it.
happy to order from a small buisness
Good quality and looked great.
I like the item I received.
The.choker is too small for me
Just as great as it looks