SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love my rings!! I got them for my best friend and I, and she loves it. They are truly adjustable, and don't turn my fingers green. Love them!
super cute! rings matched description perfectly and are adjustable which is amazing. shipping was super quick and easy and i'm very happy with it!
So cute! Got it for me and my girlfriend and absolutely love! Adjustable and non deteriorating. High rec
these are so cute and very easily adjustable! they came in in less than a week and i’m very pleased. can’t wait to give the matching one to my bf :)
the quality is pretty good the ring hasn't turned my finger green yet which im glad about and the rings are very nice
love it! super fast shipping and great quality. love that it’s adjustable!
I got this for my sister’s birthday. Because of the adjustability I didn’t have to worry about size and it fit perfectly!
Love love loved it. Super nice quality and arrived relatively fast.
They came very quick (in 2 days) and are good quality. Easy to adjust and they’re not uncomfortable. Definitely worth it :)
it's comfortable to wear throughout the day and very easy to adjust!! my girlfriend and i love it very much <3 quality is great and the item is exactly as it looks in the pics :)
exactly like the picture my daughter loved it. fast shipping, would definitely buy from them again
Our order came in super quick! While the UPS did mix up the addresses, they came in super quick with customer support and helped me figure things out! :)
I bought this gift for my girlfriend. Because of weird Covid shipping it got lost in the mail and made me pretty upset, i contacted the seller and they were extremely helpful. they sent another ring as well as an apology which exceeded my expectations. they were extremely responsive and i am overall ecstatic about this service. will definitely buy more from them soon, nothing but great people!