SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I know you’re not suppose to sleep on your side, but I can’t help it! It’s so comfy— the backs of earrings hurt me a lot, even when I’m not sleeping. These earrings are so different, in a good way! Since there’s no backs to them they hug my ears without hurting me. They do get caught in my hair if my hair is down so wearing them while your hair is up would be ideal. Plus, they’re so cute! I get a-lot of compliments on them.
These earrings are delicate and beautiful. I’m obsessed with huggie earrings and earrings with no backs, so I am so pleased to have found this shop! The quality is excellent, the shipping is quick and everything is more beautiful in real like than they are on the screen!.
Obsessed! Love the style!!
Even more beautiful in person. Delicate and simple, but with a twist! Just what I was looking for everyday wear.
Excellent seller! Super fast shipping, packed perfectly and even prettier in person.
(Updated) I don’t wear earrings often but these are super comfy and easy to wear. I forget I have them in! Can’t comment on longevity because they are new. Packaging is so nice as well! I’ll probably buy more like this for my other piercings. Highly recommend. Update: I’ve worn these for days now. Multiple showers & they’re amazing. I pinched them tighter so they didn’t come off when they inevitably turned a bit. I absolutely love these. No allergic reaction, no discoloration. I want to get another set for my 2nd set of piercings
I totally like this little butterfly hoop, very comfortable to sleep with, which is something I wasn’t sure of before buying it, but I was wrong, they are super comfy. Moreover I haven’t had any allergy problems with all the earrings I have bought from this shop! Super
I love these...they're small and the photos show this in the ear so it's advised to look at those or one might think they're larger. You can also bend them a bit to get the loop where you want it. I've worn in the shower repeatedly and the silver looks the same. Exactly what I was looking for and a great price!
I have very sensitive ears and never sleep with any type of studs or earrings because I find them very uncomfortable. These are super comfortable and easy on my ears and look super cute. I forget I even have them on. I got the gold one and I wear them in the shower too and the gold color and white stone is as vibrant as the first day I got it. Very affordable and highly recommend if your on the fence about buying.
These are great earrings for the price. I like the look of studs but have always found them uncomfortable to sleep in. I like that these look like studs but are way more comfortable to sleep in. I can’t comment on whether or not they will last the rest of time (ie whether or not they tarnish). Would definitely recommend so far though!
They are really cute and haven't caused any skin reaction, so I know that they are what they are stated to be made of. I love that they hug the ear lobe, making them comfortable to sleep with (no poking or pricking like the regular type with the lock). They do, however, take a bit of fiddling to insert for the first time, because one is not used to this type of earring.
Delicate, easy to insert, comfortable. I have already slept in them. I plan to wear them practically nonstop in my second ear piercing. Hopefully they last well.
This is the second pair of earrings I’ve bought from this brand a I love them. They are more comfortable than some $200+ earrings I have. They look great and stay in your ear. The other pair I have from this company I wear every day, workout, shower, everything with them in and they still look amazing. I have taken them out only when I just others in for a short period of time. I clean them with rubbing alcohol and a Q tip once a month or so. Highly recommend!!
They are so pretty, dainty and classy!!! Excellent choice and excellent quality. Will buy more next time. 100% hypoallergenic.
The hoop part hangs below my earlobes. It's no fault of the jewelery, but rather the piercer who pierced my ears too low. Still giving 3 stars because the earrings are dainty and comfy. Just note that huggies won't hug if you have small lobes like mine lol. Wish they were offered with different size hoops.