SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty and delightfully snakey! Also got here much faster than I thought they would. They are very delicate...already broke a tail off, but then, I am the world’s biggest clutz. Thank you, they are great fun!
Arrived within the estimated time. Well packed. Earrings are exactly as pictured. Some weight to them, not heavy, just enough to know you have them on. I really like them, look super cool. Very happy with my purchase.
My order was dispatched the next day and it arrived a day earlier than expected! I fell in love as soon as put them on. They have a bit of weight which is reassuring: they aren't flimsy and I'm confident they'll last a long while with the proper care. They're definitely one of my daily earrings.
Love these earrings that I consider pieces of art. I chose this pair due to the artist/seller creating a very elegant snake.
Thank you very much for the beautiful earrings and an unexpected gift together with it. This is so generous and thoughtful of you. Thanks a lot. For those who are reading this review, I want to say that the owner sent me a snake ring as a gift in addition to the earrings I purchased. I have never had any gifts from sellers and feel very touched by Takistirjewelry's attention and generosity. This is very admirable. Thank you. I highly recommend this shop and wish to its owner success in business and other areas of life. Stay healthy and safe. Thanks a million.
Still snakey and cute! I am not sure how they got here so fast, but it’s wonderful. Thank you.
Beautiful earrings, they look so cool!
Wonderful customer service and the product is very well made! Will definitely order from this shop again!
Thanks so much. I love the earrings!
Earrings very nice. Packaging on earrings were ripped and damages. Earrings were intact. Thanks for an easy transaction.
these are very cool. matched the description and definitely met our expectations!!
beautiful, very elegant, light to wear
Beautiful. Very pleased.
The earrings are awesome and they came with a little gift :)
Just as pictured, so unique! Great gift for my mom. Thank you!
Great quality, was exactly what I was looking for!
Exactly as described, well packaged, super fast shipping
Very beautiful dangling Snake-Earrings. Looks good on the ears and they are not too heavy.