SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Even more stunning in person! Was given as a gift and she can’t wait to wear it with her Loki cosplay
She is the absolute cutest
This is by far one of my favorite earrings I ever bought! Looks just as good in person and I already have gotten a lot of compliments on it. The seller was very nice when I had an issue with the tail of the earring. She shipped me a brand new one that came so fast.
Love this piece, but it was too small for my ear:(. The designer has been very helpful and responsive to taking care of my return. Thanks so much! Love my other pieces!!❤️❤️
My niece was super excited to get this earring after she had met my snake. It looks great with her half shaved head look!
INCREDIBLY fast shipping! Love the design, feels very secure on my ear, easy to get on and off, love my new little slithery friend!
It shipped super fast and arrived quickly. I was surprised at the quality of the jewelry. often times pieces look nicer on Etsy than they do in person, but these snakes looked fabulous. They are sold singly, but I bought one for each ear. I'm very happy with my purchase.
So beautiful!! Amazing quality and looks exactly like the picture. Shipping was very fast and my items came packed in a nice little box. I bought one sword and one snake earring and they make a very cool pair. I’m sure I will be buying LOTS more from this seller and highly recommend them.
Amazing quality!!! definitely would buy here again looks just like the picture
I love this peace. So unique and magical I have small ears and was afraid it wouldn’t fit but it fit perfectly and it’s very beautiful and magical.
My siblings bought these after I got mine. Badass.
This was super cute so I'm giving it five stars anyway, but it didn't fit my ear without scrunching it all up, unfortunately. I think I just have biggish/weirdly shaped ears though. I think it would look great on slightly smaller ears!
Bends the ear a bit, which is to be expected with this kind of ear jewelry. Only one eye of the snake is colored which I find a bit sad personally, but it's not really visible when wearing it. That sounds kinda negative, but I really love this piece, it's super cute and very detailed and pretty. There's also no negative reaction with the ear after a longer period of wearing and the jewelry doesn't feel heavy. Overall really happy with this purchase.
I had a hard time getting this one on, and I find it's not practical to wear it when you're also going to be wearing a mask (damn you covid) but it looks super cool and is well worth the 5min struggle I had to get it placed right.
I love this peace. So unique and magical I have small ears and was afraid it wouldn’t fit but it fit perfectly and it’s very beautiful and magical.
Lovely set (I ordered a pair)! Nice weight and beautifully crafted. I need to adjust them to go over my ears correctly, but once I do that, they will be awesome to wear!
Love the design, feels very secure on my ear, easy to get on and off, love my new little slithery friend!
Love the earring it’s V cute and matches my jewelry perfectly! Only thing is it’s a little too small for my ears but it still will fit
Beautiful! The package was delivered quickly, and the earring was easy to put on. I’ve only worn small earring before, so this earring had a bit more weight than I’m used to, but it was easy to adjust to. It sits nicely on my ear and doesn’t tend to fall off.