SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overall beautiful pair of earrings! Shipping was timely and had no problems. I’ll definitely be buying from here again!
All of the jewelry I ordered in this shop are super cute and comfortable! Thank you Dagiba!!!!!
Amazing quality, and I love the way they look! Shipping wasn't too long for the distance it travelled but I love the case it came in as well! Will buy again
Love love love these! Easy to put in and an edgy look. Packaging kept them perfectly secure and the metal is good! It hasn't irritated my ears at all. Will definitely be purchasing other items from this shop 😁
High quality at great price! I love the earrings! Very beautiful!
I haven't take these out of my ears since I received them. They are perfectly dainty and I love them!
good....love it....just as it looks like.
Love these! Dainty but sturdy
Love them! I wore them all day and they didn’t itch or anything I was extremely comfortable all day. I’m the type that has to wear earrings for an event and immediately take them out when the event is over.
Literally the cutest earrings I’ve ever had. I’ve been wearing them everyday!
So cute! I love this so much, absolutely adorable!!!
so cute! I love it. seller was nice and helpful.
Love this - looks just like the pictures. Thank you!
SO BEAUTIFUL!! I bought this for a school dance and I love it so much!
.they are beautiful. I am very happy with them.
So beautiful and delicate! It looks even better than the pictures! Im so delighted!
So cute I love the details and the ring is bendable with little effort! Thank you so much!
This is super cute but the ring was too big that I had to pinch it a lot to get it to stay on.
This is a gift. I know she will love it. Exactly as I hoped.
I’m a dummy and bought this for my newly healed conch piercing, not realizing this isn’t for pierced cartilage. totally on me because it’s pictured clearly in the listing! and it’s still a beautiful piece. just don’t be a dummy like me if you’re looking for something for a conch piercing!
Everything came to Belarus very quickly less than 2 weeks. not expected.
This was too big to fit my ear - or any ear - and looked cheep. I couldn't even wear it because it's so big.