SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super cute! I ordered several earrings from this shop and they came in the coolest packaging. I love everything I ordered and they arrived way quicker than I expected. Very pretty and easy to use.
Love my set of ear cuffs! They fit great and seem like good quality. I wore them the day I got them in the mail.
these little cuffs are so cool! they stay on really well and they look just like the picture. thank you so much!
Super cute earrings! I love the little package they come in so I don’t lose them. 10/10!
Came in quickly.
Perfect! They are so pretty and well-made. The box they came in is really cool. It seals them in place when closed. These earrings will be traveling cross-country in two weeks, so this is absolutely perfect!
Really happy with these ear cuffs. Just slightly flexible enough to pinch tight so you won't lose them. Came in a cool little case. Thank you!
These earrings were exactly what I was looking for! They are a little small, but they do fit on my ears. They were exactly as advertised and I would definitely buy again!
Shipping was super fast! I LVOE my order (set of three silver ear cuffs)! And the seller checked in after delivery making sure everything went ok! Absolutely recommend 😊
I received my earrings, packed perfectly, and they look even better than the photos.
Sue took the time to follow up on my order and made sure everything was perfect. The items are amazing and customer service is incredible!
They came in very good condition, they are very pretty
These ear cuffs are fantastic! Great quality and they fit just right. The packaging is also cute and convenient to store the ear cuffs :)
they’re so cute! I love them :)
Love these cuffs, they arrived pretty quickly and they are exactly what I wanted. Seller is also very attentive and kind!
Exactly what I wanted. High quality and packaged perfect. Excellent customer service.
I am very happy with my purchase. The items matched the description, they are of good quality and the price was very reasonable. Highly recommend.
It's very nice, definitely met my expectations. Just had to tweak the size a little bit, but that's no real issue.
Exactly as shown. Very happy
Perfect! Very pretty and delicate