SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I love this ring so much! I ordered my ring a size up. I'm usually a size 5, but I got a size 6. I always keep it on and it hasn't rusted or anything which is always nice. The owner is also very nice and has helped me a lot :)
It's a very cute ring! I got this one for my boyfriend and another for myself. I ordered a size up because that is what a lot of comments said but they ended up being too big. I put another ring to keep it in place. These rings are so adorable. :)
This ring is sooo cute. I bought this one for me and another one for my boyfriend. I read the comments and it looked like I should order a size up and I did. They ended up being too big. But I didn't mind it! I put another ring on top to keep it in place. :)
The rings look great and my girlfriend and I loved them. I ordered a size 7 but it was too small. The seller was super nice and offered to ship me a size larger for free. Highly recommend!
The ring is in perfect condition and a beautifully intricate design, just what i wanted and was expecting. The ring was not the right size for me but an exchange was easy and quick. Would recommend!
I loved the rings, and so did my boyfriend :) very durable, for the women's ring I had less issues with it getting stuck on stuff than I thought I might. very cute! definitely recommend
So adorable and they fit perfectly. Shipping was quick and I will definitely order from this shop again.
Rings came and were absolutely adorable! Shipping came within two weeks of my order and the packaging wasn’t damaged or seemed miss handled. Love my rings!
thank you so much for this, my best friend really loved this.
Amazing shipping time, came all safe and sound! 10/10 would purchase from this shop again!
This is a lovely and well made item. High quality and they feel lovely on. The rings were exactly as described and look just like the photo. Recommend to any other buyer.
Amazing quality, really cute rings. I wash my hands all the time with them they don’t change color at all.
It fasts shipping and is well made. The two rings don’t fit together but that is clear in the pictures. Would order from this seller again!
The shipping was daunting but the product was perfect. Cute Lil case and a very sturdy ring.
Everything was wonderful the only thing that was okay was the shipping but even then it was good and arrived on the predicted date and the customer service was amazing I would 100% recommend this product for a best friend or significant other
Everything was wonderful the only thing that was okay was the shipping but even then it was good and arrived on the predicted date and the customer service was amazing I would 100% recommend this product for a best friend or significant other
my boyfriend and I love these rings!
Everything met expectations and they were extremely helpful and kind through the process. The ring is of great quality
They’re so adorable, thank you so much!!
Shipping was kind of a hassle but they did their best to make it smooth. The product is of great quality, too!
The quality was good. Delivery good. Exceptional and kind customer service
Rings turned out amazing - Absolutely loved - Great for the price
Totally awesome, amazing customer service !!
The quality is great, I have some sensitivities to metals and this doesn't bother me a bit. I've also work with my hands a lot and it's very durable.
Product was delivered quickly and the quality is really good.
Great quality! My bf and I love them!
Goody Goody Goody Goody Goody
this shop is the absolute best on etsy, the owner of it is so kind and helped me with everything i needed for both of my orders