SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love with my new earrings! They are amazing! I can't get past mirrors. Can't help admiring them. ❤️
I’m OBSESSED with these!! I got both gold and silver, one for each ear, and these are amazing!! They are so comfortable on, and look STUNNING. I am so so happy with my purchase and hope they last awhile because I am smitten with these!!!
It’s so small and dainty, and I absolutely love it! I can’t wait to give it to my friend for her birthday <3
Could not live their cuff more! It’s the perfect size and really comfortable too.y items shipped super quickly too and I can tell the quality is really good.
Love love love my snake ear cuff! Exactly as shown, and it was easy to gently expand open a bit for my chonky ears ha.
Love my serpent ear climber. Fits so snug around my ear. So trendy. Excellent quality too. Arrived very quickly.
I absolutely love my snake earrings!! They're subtle while still making a statement, and I've been wearing them for every type of occasion. Also, shipping was quick and the packaging of the earrings was lovely!! Would definitely recommend and buy again from this shop
The cuff is wonderful and got here quicker than I expected!
Oh my, this is so gorgeous and so well made! It fits great and looks so nice! So subtle and yet with a statement. Love it!!!
Very well processed and comes in a noble packaging. Product convinced me very much and exceeded expectations.
Super quick shipping! Great quality.
Super cute! Live the cuffs and bought several to give as gifts 💛💛💛
Very pretty. I wish the metal was less bendy, as the original shape (a bit rounded) that fitted the ear perfectly now turned into an elongated one. Maybe my mistake. Either way still love it
This is the coolest earring! I bought it as a gift for my daughter who loves snakes. She loves it!
Love the ear cuff gave as a Christmas present. I should have ordered one for myself
I’m so happy I found these snake earrings. I love them and my daughter loves them too so now I will have to purchase another pair 😍
Item arrived on time, and was exactly what I wanted!
This is super cute! Doesn't hurt at all once it's on unless you squeeze it super tight. It does hurt a bit when trying to take it off though, but I'm sure I'll get the hang of it eventually. Do be mindful though that with the nature of these types of earrings, where you have to constantly bend the metal to put on or take off, the earrings will eventually break as the metal will weaken. Other than that, I definitely do recommend these! Wished I'd gotten them as a pair!
Cute and dainty, just what I was looking for. I like that it is adjustable to fit my ear cuff.
It's really cute! It's smaller than expected but that's fine with me because I have small ears!
Super cute, secure, and I hardly notice it when I’m wearing it
My second order and just as pleased!
Second time getting these, my daughters loved them. Thank you.
Just as described, and the snake is SO cute! I tried it on and it feels secure. A little smaller than I imagined, but it's perfect :)
The ear cuff is excellent. It fits perfectly and is very secure. I would buy from this seller again :)
So cute and dainty. I got one in silver and one in gold depending on the jewelry I’m wearing that day, and I love them both
Love these ear cuffs so much! The metal is good quality and strong, but also just soft enough to shape it to fit your ear perfectly.
The ear cuffs feel very high quality and well made. My girlfriend says they fit comfortably almost to the point she doesn't even feel them being there. She loves how they looked and they are very reasonably priced.
Extra cute and the perfect size for my 12 yr old daughter.
Cute and dainty, just what I was looking for. I like that it is adjustable to fit my ear cuff.
These are awesome and beautiful 😻
My daughter love it! great service
Item as described - I didn't realize it was a cuff, but that was my fault for not reading the whole description. It's lovely and my son loves it.
Great little earring! I took it out of the box and dropped it tho and can’t find it LOL sad but shipping was pretty quick and item looked well made
Love em!! 5 stars. Very cute and my daughter is a slytherin
Exactly as pictured and even cuter in person!
These serpents are a real show stopper… I have already had many compliments. Very cool cuffs - snakishly stylish for a Slytherin fan! Thanks for a great product and great delivery :-)
These cuffs are stunning. Would absolutely recommend and would purchase again as gifts for my friends. Thank you so much for a great item, great delivery and careful thoughtful package- LOVE these!
Excellent seller,fast shipping, great product. Highly recommend this store!
arrived just as pictured. super cute!
it bends without breaking, good quality
got these for a friend and she adores them! Great quality, too.
Super cool 😎 and shipped really fast
Really great, value for money
Daughter loves it! Very pretty, and she said it is comfortable. Quick shipping too!
very pretty and stays on the ear well once properly placed-- its a tad smaller than i imagined (but that is primarily my fault for not properly checking)