SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The necklace is absolutely beautiful.
t came pretty quickly and it was exactly what i ordered! There was also a really cute note left with it as well and i loved it, I’ll definitely be buying something else from this shop.
Beautiful necklace, I’m really in love with this necklace, if I get more money I’m going to get more of this beautiful jewelry 💌💌💌
Super fast shipping. Such a cute piece. From far away it just looks like a heart. You can't tell what it is unless you get closer which I love. Would definitely buy from this seller again
Got this for my sister who loves marvel, it is too pretty!! might order another one for myself 😭
It came pretty quickly and it was exactly what i ordered! There was also a really cute note left with it as well and i loved it, I’ll definitely be buying something else from this shop.
Hi ! This was a gift for my girlfriend and it's just soooo pretty ! Really good quality and fits exactly the description ✨ Thank you very much. I recommand 👌
Really cute necklace my 12yr old is obsessed!
It’s so much cuter in person! My friend is going to love it!! Will definitely be buying again from this shop ^^
Highly recommend!
Really love the color !! got a cute bracelet as well for free with my order. !! love it thank you.
i don’t know anything about marvel, but i got this for my gf and it looks absolutely stunning :-) it looks even better in real life than it does in the pictures it came 2-ish weeks early too, so overall it’s super nice 🫶
stunning!! just as pictured online.
I love love love this necklace so much it’s so cute
i am OBSESSED. so beautiful, such fast shipping. my new favorite necklace.
The quality was great! Good for all day wearing and it’s exactly what I expected to come and more!
Gorgeous!!! Arrived quickly and the necklace itself is so stunning, I absolutely love it!!
It’s so dainty and cute! Thank you so much!
Very pretty necklace and it also came with a cute bracelet. Love it.
Loved it, my sister leaped with joy as soon as she opened the package.