SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Absolutely gorgeous! I’ve got these for a friend for her birthday and they are just absolutely stunning! I always love buying from this shop, the quality of their products is amazing and I always get so many compliments. Quick and easy delivery; love, love, love!
Absolutely gorgeous! I’ve got these for a friend for her birthday and they are just absolutely stunning! I always love buying from this shop, the quality of their products is amazing and I always get so many compliments. Quick and easy delivery; love, love, love!
These earrings are so cute and well made! They also arrived before the expected date. I love wearing them and would definitely shop from here again.
Beautiful, I wore to a wedding and got so many compliments
They are super cute and the shipping was fast! They look just like the photo. I got it with a necklace and I absolutely love them.
these look so cute on and very comfy, these weren’t painful to get in! great quality
Super cute! I love the way the can weave through the 2nd piercing as well, so many ways to change the look✨
Absolutely beautiful!! Love them so much❤️
Literally haven't stopped wearing these since I got them, they look stunning and stay on perfectly. Had many compliments, definitely want more!
Come very quickly, excellent quality and really pretty. Definitely be buying more. Thank you x
The photos don’t do them enough justice. Absolutely gorgeous pair of earrings. Quite delicate and perfect. Thank you
I love these earring so much!! They look so elegant - I can’t wait to wear them in my wedding day. Would definitely recommend.
This is my first every purchase of threader earrings and I love them! These earrings are probably my new favourite pair. Very easy to put in and they look great.
I love my earrings - unusual but very easy to wear. Reasonable price too - will definitely buy from this shop again!
My favourite earrings right now, extremely light and comfortable. Amazing quality!
The design is so cute, and I was so genuinely excited to recieve them. However after one wear the chain snapped. These chains are so simple and delicate that it doesnt really fit what i had in mind. Like literally one wear and the chain snaps while im taking them off
love these earrings they are so comfortable and I wear them every day. The shipping was really fast say well!
These are stunning earrings got these for my daughter they look exactly like the picture description
Cute and amazing quality for the price!
Love these dangle earrings ! Very lightweight.
Beautiful earrings. Just love. A wee bit different. Thank you. xXx
A lovely, creative piece I really enjoy wearing. Adds a nice touch to any day. I have 5 different pairs from #Dagiba, and they are all great, and highly recommended!
Love from the first sight ❤️
Beautiful, delicate pair of earrings & very quick delivery. Will be buying from this seller again, highly recommend!
I love them. Very light and comfortable to wear. Seller was excellent and timely with special service!
My daughter loved these. they are dangly but not tangly. Shipping was faster than I anticipated from another country.
Amazing designs and great quality!
Beautiful eye catching earrings. Simple enough for everyday wear, but enough sparkle for the evening.
Beautiful earrings!
Lovely! Really quick delivery would definitely use again! Thank you
Really really lovely earrings. Very light, feels like wearing nothing!
Great earrings! Seller easy to mwork with!