SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Yes very pleased with this unusual ring very dainty and pretty and can’t stop twirling it Love it 😍
Beautiful ring and really cute packaging! I got the sun fidget ring, and it was exactly the same as the pictures. Would get again.
ring looks beautiful and spins easily. helps my fidgeting a lot! the packaging was also very cute and it came with an extra! overall, very satisfied with my order! ty for the fast shipping as well ^^
Beautiful ring that looks just like the picture. It’s helped me so much!!! I wear it everywhere and it just is the best fidget so I don’t ruin my engagement ring or my cuticles lol. 10/10 would recommend to a friend.
I love this ring. It helps me focus my anxiety at work. My hands always need to be doing something and this helps so much. Plus its so cute and it reminds me of tangled one of my favorites
I love this ring to death! It’s been an amazing nail-biting distraction and not to mention adjustable and beautiful. Everyone I’ve shown it to or described it to wants to buy one!
Love it! Much more durable than expected. Spins super well and brightens up my day. Totally underestimated how much anxiety rings make an impact!
I was so pleasantly surprised when I opened this ring. Packaging is lovely in a little red box with bow. The ring itself though... absolutely STUNNING! It is even better than I expected. I will definitely keep this shop in my "go to for purchases" Thank you so much!!!
Great quality! Spins well, beautiful. The ring was exactly like the images/description. Surprisingly durable. My new favorite ring!
The ring exceeded my expectations, It’s absolutely beautiful!
There was a little delay in shipping (no fault of the seller!) and her communication was excellent! The ring is gorgeous :)
Very pretty & being adjustable is a great fit! I love it already!
I love my ring it so cute
It is very pretty and very useful and attracts the curious! Very good purchase.
This ring is beautiful! I love it! Thank you!
I already love it : )
This ring is beautiful! I bought one for myself and one for my daughter! Thank you!
It has good quality and great customer service