SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
These are so cute, and made for the perfect addition to my bridesmaids gifts. I did not get them personalized, but they came exactly as described! The seller did not have the quantity in stock of the color I wanted, and she immediately sent me a message to let me know and recommended an alternative color. Which I appreciated!
Arrived super fast! I ordered the small macaron-colored jewelry box without personalization for my bridal party and they came just as shown in the pictures! They are perfect for travel!
Super cute and functional. It’s exactly what I wanted, not too big but not too small. Love the color and quality!
Had to get a small jewelry box because my kitty was messing with my rings. So glad I bought it though! It's so chic
My skeleton keys are in there now, including some rings and bracelets, and I love it!! It’ll make traveling so much easier and fun since I won’t have to wear the same jewelry every day.
The quality of the product is excellent and durable. I am extremely happy with my purchase. It keeps all my jewelry organized and safe.
I love that I'm able to store my jewelry and have it all in one place. I like how big is it and can easily store a lot. The downside is if flipped over, the jewelry will move to a different section if places in the quad area.
My item came in right on time, and it’s exactly what I wanted. Everything was perfect!
This item is such great quality!! Super sturdy and just enough room for jewelry!
Super cute idea kinda cheap but was cheap so I’m not complaining. Perfect for traveling or for just a cute little jewelry box if you don’t have much of a collection like myself
The customer service was great! She messaged me telling me the color I had originally ordered had only one left and it had a scratch on it so she didn’t wanna send a defective piece so she asked me if I wanted to switch my color or wait and I decided to switch colors and she even threw in a free makeup bag! It was great and I will order again 😊
Good size for a few days worth of jewelry when traveling. Love the blue color.
This is perfect for my small collection and I love the color!
Speedy shipping and no problems at all. Highly recommend!
Cute, perfect for travel/events. Item came exactly as described.
The item is amazing and well made, my mom will love this for her birthday. Shipping took a bit but that’s to be expected
Excellent product & speedy shipment!
Very nice and shipped quickly! Will organize a few seasonal items in these.
Very nice and shipped quickly! Will organize a few seasonal items in these.
Just what I was looking for!