SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Such a wonderful gift! Absolutely perfect and can't wait to give as a gift. Super fast delivery and helpful seller. Thanks!
So beautiful. I absolutely adore it. I’m so grateful I found this and for the hard work they put into it. I would definitely buy from them again!!
Such a unique and beautiful creation! I ordered this for my daughters 28th birthday and it arrived with my long personal note typeset inside. It was absolutely perfect …my daughter loved it and says she will treasure it always. Thank you!!!
This necklace is so so beautiful! The packaging for it is perfect too!! It’s everything and more that I expected!
Absolutely amazing product for my book crazed daughter
good evening and thank you well received
This was the perfect gift. Couldn't be happier with the result. Highly recommend.
Absolutely Lovely! What a great idea for a sentimental gift! Wonderful seller! Thank You
ADORABLE!!! Exactly as pictured, and such fast shipping for coming overseas to me in the US! Thank You, will definitely order again. My daughter, who is a journalist, will love this unique gift.❤️
Beautiful handiwork and a very responsive seller! I would definitely order from them again.
My daughter loves the locket! Perfect gift for a book lover. The seller communication was good & it arrived quickly. This is the second time purchase from this seller.
This is a lovely necklace, I have it to my mum for Christmas and she loved it, I would definitely recommend it
Such a moving idea and gift...the idea of being able to write something that can be cherished and worn all the time is lovely! Timeless gift... beautifully made
ABSOLUTELY BEAUTIFUL delivered EXTREMELY FAST AND MY FAVORITE FAVORITE SHOP I am so impressed with the locket book. I THANK YOU FOR YOUR HARD work and thoughtfulness. I'll DEFINITELY BE BACK. Anna
Beautiful! 💕
Bought for my wife as a gift, and she absolutely loves it. Great quality and easy to add personal touch. Shop owner was very helpful and responsive when contacted. Very happy.
Beautiful, and as described. No issues with order, great customer service
I bought this locket as my younger cousin’s graduation gift. She loved it! It’s something definitely unique and different. I loved the antique look of this locket.
Absolutely stunning. High quality craftsmanship and masterfully packaged in a neat box. The girlfriend loved it as a graduation gift. Worth every cent.
Bought the book locket for my girlfriend for Christmas and it’s absolutely perfect! The quote in it is perfect especially in the typewriter print! I cannot get over how beautiful this is!! If you’re debating it; definitely go for it!!