SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So beautiful I can’t wait to wear them
Great customer service and I love my earrings!
The earrings are beautiful. So delegate. Just what I wanted. They are perfect for my wedding. Shipping was fast too
Absolutely lovely. Arrived packaged nicely. Such delicate and feminine earrings
They look so cute! Great quality. Will buy more from this seller.
Gorgeous earrings! They are the perfect weight and length and arrived quickly.
Beautiful! Great quality and very light. One concern is they do fall out if you’re not careful. Keep your mail ye on them or you could lose one!
Amazing quality and nice packaging! Also comes with earring backs which is nice :)
They are very beautiful with long chains.
Beautiful! Loved how they came packaged. Arrived very quickly. So pleased!
Gorgeous! I've gotten lots of compliments on them.
I love these earrings I had to get another pair!
Perfect for a simple but elegant earring for my mother of the bride outfit.
very pretty set of earrings :D
Took a while to receive but worth the wait.
So cute, quickly shipped and a great gift. I might order some for myself :)
Nice and shinny! Love the pair of dainty pearl earrings.
Excellent service & lovely earrings
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The came just as pictured! Beautiful!
Great quality for an even better price! I love it!
Pretty earings! I love it!!
Shipped quickly. Exactly as pictured and packaged in such a cute frame type box.
Beautiful Earrings! They came in great protective packaging and even followed up making sure I received my order and everything was good.
Absolutely gorgeous earrings and lovely quality !
Earrings arrived in a beautiful package protect. Jewelry in accordance with the announcement and my expectations:)
I haven’t worn them yet but they are just like the pictures! Love them so much!
I didn’t buy enough. 2 earrings was confusing and made me believe you had 2 sets. Just had to buy more
Cute but very long, wish they were shorter
Good quality item everything to need according to the description.
so gorgeous and very fast shipping!
The earrings are beautiful but unfortunately they have a design issue because the weight of the pearl far outweighs that of the back and they slide down from the front. Very disappointing.
very gorgeous and good quality pearls
Gifted them to my sister for her wedding, she loved them!
such beautiful earring, great quality
These are beautiful earrings. Bought them for a gift, she is going to adore them.
Planning to wear these for my wedding in September, they look beautiful and are very comfortable in!