SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super-cute... Compliments already! Love the look. Sometimes not easy to thread the dangle on the fishhook and if not secured we'll on the ear, the hook can drop down and the dangle would fall. Considering using a post cap to prevent that, though it only happened once. I really like them overall.
I really love those earrings! Consider buying more often from this shop. Very good customer service! :)
Super cute ear climbers!
These took a little longer to get to us than expected, but now that it’s here, it was totally worth the wait. These earrings are absolutely BEAUTIFUL and my daughter could not be happier with her new set of earrings. I couldn’t be happier that I decided to give these a shot. They are even more gorgeous in person than they are in the photos and we love the versatility of being able to wear them with or without the dangling section. 110% pleased and impressed with this item. ❤️❤️❤️
Super cute... Compliments already! Love the look. Sometimes not easy to thread the dangle on the fishhook and if not secured we'll on the ear, the hook can drop down and the dangle would fall. Considering using a post cap to prevent that, though it only happened once. I really like them overall.
These were exactly what I wanted for my wedding day! Simple and elegant. Make sure to pinch them into your ear so they stay on, though!
After waiting for such a long time I was so excited to finally get my earrings today and then I opened them and one was missing one of the drop-down crystals. So very disappointed!!!! However, Customer service really stepped up and got right back to me and is sending me out a new pair at no charge and express mail! Thank you for your concern in making the disappointment right!💗
Nice earrings, easy to put on and I love how they look. Shipping was as described.
Im so pleased with these, so pretty!
I am in love with my beautiful earrings. Dagiba was so wonderful to work with - she kept me updated on my order, and helped me when I ran into an issue. You almost need to pull apart these earrings to put them on, so it is helpful to remove the part with the stars and then put that on after (you’ll know what I mean when you get them!) Thank you again Dagiba! 🌙🌟
I bought 3 items from this shop at the end of the year - they shipped pretty quickly and arrived well-padded 2 weeks later, not bad for international shipping at this time of the year. This set of earrings came in an interesting clear box. The wires are a little flexible to help them clamp onto the earlobe, but I would recommend being extra careful when putting on and taking off the earrings. I found it easy to put on the dangly backing by myself, and they look super pretty.
After waiting for such a long time I was so excited to finally get my earrings today and then I opened them and one was missing one of the drop-down crystals. So very disappointed!!!! However, Customer service really stepped up and got right back to me and is sending me out a new pair at no charge and express mail! Thank you for your concern in making the disappointment right!💗
These were absolutely beautiful! Even prettier than in the pictures. You DO have to squeeze them fairly hard to get them to stay in place on your earlobe though, just a heads up! I wore them for two days in a row they were so gorgeous and I got so many compliments on them. Then I dropped one of the back brackets in the sink and down the drain, it went. :( Guess who will be ordering a new pair?
Absolutely beautiful earrings and great customer service. When the earrings arrived there were a couple of stones missing so I messaged the seller who was lovely and got a replacement pair sent out immediately. Highly recommend, would definitely make more purchases from this shop!
These earrings are MAGICAL. I love them so much! Pictures do NOT do them justice!
These earrings are SO COOL and 100% met my expectations!! They are a little tricky to put on alone due to the dangle part being detached but the extra time is totally worth it for the look once they're on. Highly recommend if you see the design and like the photos.
I was so impressed with these earrings! They're very good quality, and they don't make my ears itch at all. This is a blessing for me, because almost every pair of earrings I buy, I have to take a gamble that it won't make my ears break out into a painful red mess. Thank you so much!
They were a bit tangled from the way they were packaged but I absolutely love them! Fit perfectly and very pretty
These are gorgeous. The quality is great and they look very elegant! They are much cuter in person!
Очень хорошо, но сложно надеть, я получил посылку менее чем за 12 дней, я думаю, что это было очень быстро, как я должен был получить его LOVE these earrings. They're a bit of a challenge to get on, but the learning curve is worth it. They're beautiful.
They are beautiful! My fiance loves them so much. We had a problem with a missing gem but they were so quick to help and send another pair! These are absolutely stunning and unlike and earing we have seen before!
Loved these!
the cutest thing ever! I wear it every day! it was weird at first but now it's super comfy :)
beautiful! I'm very pleased by how well these look!
ahhhh these are so cool I love them!
These are beautiful and exactly as advertised. I love them.
So beautiful and great quality
Came along with another order. Interesting, gentle) Parcel tracked
These are absolutely stunning. They don't get easily tangled
Great quality and doesn’t feel like it will break anytime soon! I love them!! shipping took about a month though which is understandable
sweet very sweet lovely sweet sweet sweet sweet sweet very sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet lovely lovely lovely sweet sweet sweet sweet lovely sweet sweet sweet very beautiful sweet very sweet lovely sweet sweet sweet sweet sweet very sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet sweet lovely lovely lovely sweet sweet sweet sweet lovely sweet sweet sweet very beautiful
Came packaged a little tangled up, took me a while to figure it out, but in the end, it was as pretty as advertised. Just need to figure out how to keep them from slipping down while I work.
Very beautiful earrings. Is very
Absolutely stunning!
So beautiful! I love these earrings!!!
These earrings are beautiful! Exactly the style I was looking for. They're a gift for my sister and she will love them! Thank you so, so much.
Love, love my climber earrings. Got many compliments at work. Definitely would buy more from this store.
I love love love these earrings!!!
They arrived before time in very good condition are beautiful I love them
They are beautiful! My fiance loves them so much. We had a problem with a missing gem but they were so quick to help and send another pair! These are absolutely stunning and unlike and earing we have seen before!
STUNNING! I am obsessed with these! I will keep buying from the shop
Order arrived quickly. Very beautiful earrings, thank you
earring very beautiful in like very good quality and very quickly delivery
Fast delivery, 925 hallmarking, great quality
it's beautiful I love it, I didn't used it yet but looks beautiful, thanks
great pair of earrings! they fit really nice and feel like they're barely there. I like the versatility too. I've gotten several compliments on them too!
Earrings as in the photo!! The quality is very good!
The seller reached out to let me know the shipping time might be long and I agreed to still buy the earrings. They came in very cute packaging and they even gave a couple of cute little charms extra. The earrings themselves look magnificent on arrival. Took me a minute to figure out how to put them on but it's achievable. I don't wear earrings daily and they only just arrived so I can't comment on how they hold up with time and wear, but upon arrival, I am very impressed.