SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These earrings are beautiful! (I got the moonstone studs) the size is as expected, and the packaging it comes in is so weird and cool like shrink-wrapped in a tiny picture frame. Never seen packaging like it but its cool and very secure
I bought these beauties because they had screw backs and ball ends and I wanted a good pair of earrings for every day that I would be comfortable sleeping in as well. They are so pretty in person and they are perfect for what I wanted them for. 🥰
Beautiful moonstone earrings! I haven’t taken them out since I received them.
It met all my expectations! They are really pretty & the way they are set will make them look like I only have stones sitting in my ears. Really subtle!
These earrings are very beautiful-great if you want something low-key, but still elegant! The are high quality and durable as well.
These are really cute. One bar was a little longer than the other, but it's not terrible. I put a little silicone stopper and it looks fine. The stone is very pretty.
Such cute earrings! ❤️
the post is very long and they don’t seem like real moonstones but they’re very pretty :)
I’m loving these earrings. Simply stunning.
Super pretty! I love them.
Very pretty stone! I thought the backing might be a little bit of a problem at first but it turned out to be just fine :)
Love these. Came in a cute box
I'm pretty sure this isn't a real moonstone.
The stone is very pretty, but the method of securing the post in the ear is very difficult to execute. A tiny ball screws onto the post and it is almost impossible to know where the hole in the ball is. Disappointing but I am going to figure out another way to wear them!
Great quality!
They are a bit bigger than I thought they would be but still very pretty
Very pretty and striking earrings! I’ve already received a lot of compliments. Packaged very securely which I always appreciate
Order was shipped quickly and was beautifully packaged. Highly recommend this seller.
The earrings have a really long backing, too long for my taste. The earrings slide way forward throughout the day.
Nicely packaged