SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I bought a set of her and her rings and they were great! We’ve had them a few months now and wear them everyday! No signs of green fingers so you know its a good quality ring. We also love that they are adjustable to fit our fingers perfectly even on cold or warm days! We are very satisfied and highly recommend :)
Definitely adjustable to fit your ring size and it was fast shipping! Would definitely purchase more from them again!
they're so beautiful! me and my boyfriend are so happy with them
i took the one with the moonstone on it, my boyfriend the other, it doesn't fit him well size wise, but it's still a nice gift and we wear it together. it fits me perfectly and after lots of adjusting it fit him decently aswell :)
GET IT NO SECOND THOUGHTS if you’re thinking of getting it, get it. this was my first time buying jewellery online and i chose the right business. i was super surprised with the material when it came in. it doesn’t feel cheap and it actually feels like good silver (ESPECIALLY FOR THE PRICE TOO??). definitely buying more from this business!!
beautiful rings and very high quality!
I love the ring but it was missing a crystal when I got it. So I messaged the seller and she was so sweet and is sending me a new one:) Definitely recommend this seller!
beautiful and great quality!! i received my rings a couple weeks ago and i wear them all the time, my bf and i are matching and neither of our rings have tarnished!! they are absolutely perfect and love that they are adjustable :)
High quality and a perfect gift I bought these rings for Valentine's day and my man loved them! It's easy to adjust and he band is strong so I'm not worried about it breaking anytime soon. Thanks again!
My partner and I gave each other's these as promise rings and his seems to be turning reddish for some reason. mine still looks as good as the day I got it.
Very pretty and I love the rings
My best friend received this ring as an early birthday present and she loved it so much, thank you <3
My bf and I wanted to get couple rings and when I found these, I was in love. They look exactly like in the picture and shipping was very fast (for international shipping). Definitely recommend!
Received today! Delivery was very fast and my man loved the ring! The rings are easy to adjust and look very luxurious. I hope they don’t tarnish any time soon. I will update you guys about that later!
AMAZING, I’m in love with them. They are perfect and adjustable. Very nice buy
Fantastic The rings are really pretty and it fits perfectly.