SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love these earrings! Customer service was fantastic and quickly fixed a broken earring! They are gorgeous And I get nothing but compliments.
so well packaged and very dainty! you can tell they aren’t real but honestly they’re very pretty. not too big or small either. probably will rust after wear but so cute!
Very very loving earrings, I Just love them 😊😍 one of my favorite Shop highly recommended
Earrings are very beautiful, quality, look great! I was afraid that they would be like Dishman from the lark, but no, they look expensive and high quality. All pebbles are in place!!!(delivery problems and store was not)
I love these so much! I bought them for one of my bridesmaids but now I want a pair for myself! They shipped quickly and were packaged very neatly. Thank you!
The goods came in two weeks! They put it in the box right away. It was packed well, everything is whole, the pebbles are all in place! The product fully corresponds to the description. Earrings look very nice! My wife likes))) Seller recommend!!!
I LOVE, LOVE, LOVE these earrings. So uniquely beautiful. Very happy customer here. Thank you.
they're so cute I'm so glad I bought them!
Insanely gorgeous.Quick shipping and beautiful earrings!
Item came exactly as pictured. Absolutely beautiful and shipped/received quickly
Looks just like the picture very cute and good price arrived quicker than expected.
I like it idk I expected it to be smaller but that doesn't change anything really.. I recommend!(didn't communicate)also came early
Beautiful product. Very look like the pictures on the website. Good quality. Relatively quick delivery. I will recommend this store.
Very pretty and elegant-looking! Arrived quicker than expected.