SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
These took a couple of weeks to arrive but they are SO cute it was well worth the wait. I’ve gotten so many compliments on these already.
I love the look! so simple but so unique. only gave 4 because it's a little awkward to put on. it's in 3 pieces. its like a washer nut and bolt. study and beautiful
Fabulous earrings!! I had a small issue with one and the owner helped me out massively! Really high quality, quick response, gorgeous!
I love these earrings!!! They look great with the Lotus flower necklace that I bought.
These are the cutest ear jackets! I wear them with my diamond studs in the front and the minimalist look is both casual and dressy. Love the look!
They look so good on !!
Very cute and dainty earrings. The seller was very fast with her communication and shipping. And I am very satisfied and love the earrings.
beautiful earrings! I couldn't be happier with them 💓
Excellent customer service! She had a stock error on the original earring I selected and was very fast to inform me to see if I wanted a different earring or a refund. I picked a different earring and love it! Very quick shipping as well
Arrived SO FAST and was packaged beautifully. It was like opening a present for myself. And they were gorgeous!!!
Beautiful and good quality just would recommend different backs for earrings to guarantee safety. So they will stay on and you won't lose and be able to enjoy for long-lasting
these are super cute and exactly the size and look I wanted. I wish they were made in symmetry instead of as duplicates - I have to flip one around so they are symmetrical on my ears and the backside has a different texture which isn’t ideal. but I still like them!
Beautiful and great quality!!!
These are beautiful, feminine, and flirty. They arrived super fast and they look lovely.
I’ve never seen ear jackets until I found your shop. So cute!!
Fast shipping & product was packaged beautifully!
Pretty and a good price. Mine did fall off the first day so I think I’ll use a different back.
The back piece of one earring arrived bent & I struggled to get it on. Even still, these are now my favorite earrings I've owned. They're simplistic & beautiful 🖤 Great purchase
Arrived quickly, great quality and so cute!
The back piece of one earring arrived bent & I struggled to get it on. Even still, these are now my favorite earrings I've owned. They're simplistic & beautiful 🖤 Great purchase
Shiny, good quality, & nice size for a "smaller" earring. Would do business again.
Good quality and I really enjoy them