SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super cute earrings. The earrings are great quality and are comfortable. The best part is that the earrings give the look of a second piercing which I love. It great for those that don't have a second piercing and if you do have a second piercing it works for you too. I'm very happy about my purchase and impressed.
Makes it look like she has more than 1 piercing in each earlobe. These earrings look nice and stay in well, even during sports and sleep.
Bought these for my wife. She loved them. They are cute.
Bought as a gift and the quality looks lovely.
Love these hoops! They're beautiful, delicate, have a nice weight to them, and are well made. The seller was transparent on the delivery delays due to the pandemic and earrings arrive around a month after purchase. Again, loves these earrings and wear them almost every day and the color is still very vibrant like the day I bought them. Will purchase from the seller again!
I don't wear these to sleep in after losing a similar earring style once. but they are very comfortable. tricky to get in and out the first time---pro tip: to remove, first turn the earring sideways and bring thick end to the front of your earlobe.
I wasn’t expecting the elegant packaging and instructions! What a fun surprise with these inexpensive earrings! Which btw are so cute on! They have been my go-to earrings for months now!
i loved these earrings so much! you can bend them to fit your ear and the stay in perfectly i’ve been wearing them non stop since i got them!
I AM IN LOVE WITH THESE! Took a while to arrive, but well worth the wait! Great quality and they look cute and stylish with any outfit.
If I would lose these earrings I would 100% buy them again. These are my favourite go to earrings! They really do look like you have two earring holes. Quality is great and made my ear lobes feel A+
Excellent! Was super impressed with the packaging when my item arrived. Super cute, good quality, haven’t had any issues so far!
Love them- they are perfect for my every day earrings!
Awesome if you thinking about buying earrings from them do it !! Fast shipping great communication will definitely buy something from them again !!
Loved these!
These are great quality and very convincing. Only took 10 days to ship to the UK - I was very impressed!
These are super comfy and didn’t irritate my ears. I am really sensitive to metals especially in my ears and these did not bother them at all! They look super cute and are great quality
so so cute and amazing quality! very comfortable and not pulling on my ears
love these so much! the are light weight and they don’t weigh down my piercings!
Super cute. Get a ton of compliments and love how simple they are !
As someone with previously stretched earlobes as well as a second hole, I find these are the ideal everyday piece. They stay in place, don’t sag in my larger first hole and I don’t have to worry about them falling out. I do worry the connection point between the two gauges may weaken over time, but it bent easily to the perfect shape for the distance between my two holes. An instant go-to!
they were honestly perfect, I got my ears pierced not so long ago and these are my first earrings, honestly so comfortable
Great quality!! Perfect for someone like myself that wants hoops but it most a studs person
Super cute and great quality!
By far my absolute favourite earrings. So easy and effortless. Love them!
Love them so much! Got them very quickly
LOVE these earrings! Comfortable and great looking.
The earrings are great! They’re a bit bigger on my ears as I think my piercing sits a bit lower but they still look great!
Amazing product. Took a while to get here but that isn’t the seller’s fault. Overall super happy with the earrings, I get asked all the time about my “double piercing”
The metal is quite high quality and just bendable enough to make believable on any ear.
I bought these earrings as a present for my sister and she loves them !!
Super cute and is easy to move to fit where you want it
Earrings look super cute, been wearing them almost every day for the last few months and they still look like the day I first got them!