SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these earrings so much! It's tough adjusting them to one's ear but once you do, they look amazing! I got many compliments as soon as I started wearing them and always look forward to matching them with other earrings of mine. 10/10!
I LOVE this chain earring! Very easy to wear and SO cute. Got a lot of compliments on it. Arrived nice and quick and everything looked great.
Five pretty glow work for look
I liked the product, beautiful. <2en> thank you to store. The seller put two earrings in the gift.
I would give a 5 stars but the ring with the string is a little big and I have small ears, so it keeps falling off. I suggest making it a little tighter. The other free earring tho fits great. I love the quality and styles though, and this shop is my favorite jewelry shop on Etsy so will continue to purchase more
Very cool jewelry. Came to Kharkiv somewhere in 3-4 weeks
gual que en foto, llegó muy rapido
Very feminine and quality earrings
Beautiful
Recommended price quality. Worn gold Color, clear. There are ideals left. I recommend your purchase
All corresponds to the description, no damage is available, all as in the photo. The parcel to Kaliningrad came for a week!)
Very beautiful decoration, executed qualitatively. Pleased with the fast delivery. The store sent the order three days after it was issued, the parcel itself was on the way only 9 days (sent on March 15, 24-already was on the mail), -very! It looks beautiful, the only thing, I thought that the little earring will sit a little denser, I have it falling a little.
Very beautiful
Доставка ооооочень долгая,трек толком не отслеживался
Elegant mysterious earrings, one piece. Delicate chains, neat feather, comfortable clip. The retainer is included. Packed well.
Cute cuff with a blow. In the photo my red ear, because from the first time did not get them to wear :) sit tight, will not be lost.
Доставили быстро. Буду заказывать ещё.
Just like in the picture, it looks great.
Little long szło because 3 months but everything is OK
I reccomend, but it took ages to finały come