SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The item is well-made and exactly like the images. Fast shipping and carefully packaged. Would be glad to do business again.
Beautiful and fast shipping :)
its just perfect and as pictures
Very beautiful earrings, simple and delicate. Not too long to get caught up in scarves, yet not too short. My wife was very pleased. The seller was very responsive and helpful in tracking my order, overall a great experience. Definitely would recommend it!
I have sensitive ears and am super allergic to nickel so I’m very glad that these are nickel free! Love how simplistic and elegant they look 😊
What a great company to do business with. My order got delayed in the mail so they credited my account. Finally, the order arrived and Aurora Blue Design said they felt bad because my order took so long and said enjoy my purchase on them. I love my earrings and certainly would recommend them in the future.
my favorite earrings ever! just stunning. thank you x
I LOVE these earrings! I’m always hesitant to buy less expensive jewelry because I always thing it’s going to end up a yellowy color and thicker than it looks. These are very dainty and do not have that fake yellow tint. Perfect for any occasion. Would definitely recommend these to anyone!
Beautiful! Delicate yet striking
I am in love with these earrings! They came packaged so nicely and arrived to me in the UK before I expected them to get here. They are such good quality and don't irritate my ears at all (a lot of earrings normally do for me). I have been wearing them constantly since they arrived and they are just amazing! Very happy, I will definitely buy from here again!
Amazing earrings. Light, chic and versatile. I wear them to work and don’t have to work about taking them out to go the gym. People are amazed by how they go in my ear- they are part of my signature look now!
These earrings were part of the third-order I’ve placed with this shop.. And I seriously just placed a fourth. I love every single item I’ve bought!!
Timeless classic. I always wanted these, glad to finally have them.
Beautiful earrings which are both exquisitely delicate and robust enough to withstand the versatile ways in which they can be worn. The studs come with their own backs as does the chain component of the earring set so both can be worn alone, teaming the chain section with any other pair of stud earrings. I wanted something unusual to complement my double ear piercings and these definitely do this. Thank you!
Fantastic earrings. I wear them daily, they are very comfortable. Fast shipping and nice contact!
I LOVE these earrings! I’m always hesitant to buy less expensive jewelry because I always think it’s going to end up a yellowy color and thicker than it looks. These are very dainty and do not have that fake yellow tint. Perfect for any occasion. Would definitely recommend these to anyone!