SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is your sign to get them.
So pretty! My niece is going to love them.
Beautiful beautiful earrings Perfect and delicate exactly what I wanted for my best friend
Absolutely beautiful and delicate but good quality earrings. I appreciated the well made and lovely designs of the jewelry box and pouch they arrived in as well. The pair of earrings were an early birthday gift for my bestie and she loves them! I've bought a jewelry set for myself in the past and was so glad I chose to shop with Caityln Minimalist again. I'm very pleased with my purchase! Thank you so much. 🙂
I was so amazed from the moment I opened the package. The earrings come in a cute little box! They are sooooo cute and fit me perfect.
I have multiple earrings from this shop and they always ship fast, the earrings have never irritated my ears, and they look just like the listing pictures. Definitely one of my favorite shops for earrings because they're so reliable and have great designs. These moon and star earrings are so comfy to wear and are beautiful in person! They do not disappoint
Very cute and dainty earrings!
These come in such cute packaging! They would make a great gift for sure. They are high quality, really sparkly and comfy to sleep in since they don't have a post. The gold isn't orangey or brassy at all, it's beautiful! I LOVE these and HIGHLY recommend! The only downside is that mine don't click into the clasp and they keep falling out.
Love these earrings so much
I love these earrings because they are the perfect statement, while still being dainty. Shipped all the way to Bali, Indonesia. Thank you so much!
THE BEST QUALITY EVER. Must buy from this store.
Got these for my sister and they are so perfect for her! Such cute and look well made. Packaged very nicely and arrived quickly! Would definitely recommend
These are very cute little earrings. Exactly as advertised. I really like them.
i bought 4 sets of earrings and they are all gorgeous !! all of them were neatly packaged in beautiful boxes. Can’t wait to wear these :)
So gorgeous! Love them so much!
Adorable earrings! Already received so many compliments!
I adore these. So beautiful and comfy and shiny!
Delicate and sparkly. Perfect!
Gorgeous! My niece wants one now. I’ll be ordering this again!
Earnings were beautiful, gave as a gift to my fiance and she loved them.
These earrings were exactly what I was looking for. They’re stunning and exactly the perfect size!
Exactly what my daughter wanted. She wears them everyday and says they are the most comfortable earrings she has ever owned.
Beautiful earrings. One pair was gifted to a special young lady who wears them very well.
I’ve purchased several pieces of jewelry from this company. Always beautifully made, packaged so nicely. You can be guaranteed a wonderful item from this company.
Loved these, so cute and much sturdier than the earrings I’ve had before with the same clasp type
Beautiful set of earring!! I just love them!!
The cutest earrings ever 😍
so cute! love as my simple every day pair
They were super understanding while I was dealing with Etsy cancelling my order multiple times, and the earrings are super cute, comfy, and great quality!!
Love these earrings. My new go too
good quality. so cute. not too small. just like the picture. I bought both silver and gold. I wear them all the time.
Much smaller than they look online. The photos make them look way larger. Cute though.