SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
didn’t have the highest expectations as you never know when buying online, but I was blown away when I opened my package. The rings are absolutely beautiful and the quality is stunning. Real materials as hand sanitiser hasn’t made any sort of tarnishes yet. My boyfriend and I have been wearing them for about 2 weeks now and I am so so happy with them. Exactly how I wanted them to be 😍 is beautiful hand craftsmanship ❤️ Customer service was lovely and Eugene was very quick to respond. Super polite. Overall a great experience
i love the rings so much ! they’re absolutely beautiful and eugene was so nice and answered any questions i had :) considering the fact that they’re crafted from scratch, they shipped pretty fast ! ( shipped exactly a month after i ordered it ) and since i payed for express shipping it arrived 3 days after it shipped. gift box was also super pretty and the engraving turned out super cute :3 it was so worth the wait and price ! thanks so much :))
Absolutely love it The rings are super cute and beautifully handmade. My girlfriend and I were super happy and excited and everything looks as we expected! Would definitely recommend. The Shop Owner Eugene was super polite and professional!! He always answered my questions quickly! I ordered in the end of may I don’t really know anymore and I got my order via DHL Express and it arrived super fast and early two days after they shipped it. Thanks for everything can highly recommend
I ordered the Ring about 2 months ago, I have to say it was really hard to wait such a long time. But it was definitely worth the wait, it’s really high quality and also the support was really sweet. I just expected the ring to be a little more slim, but maybe that’s just because I have small fingers. But I really recommend to buy it also since it comes in a nice little box so perfect for gifting it.
I really love the ring! At first i thought you could stick in the butterfly but that’s fine i love it so much! I could even contact the people which gave me a secure feeling !:)
very good quality, they’re both adjustable and won’t turn your finger green or anything, haven’t scratched yet and look super cute. me and my boyfriend love them.
Pretty great ring for the price point. I wasn't expecting much but it is super nice!
Love these rings! They are adjustable for size which is amazing, took a little longer to come but they are very nice!