SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dainty and pretty ring. Looks good on its own or stacked with others. CZ stones are simple but the layout is fun. They're a little cloudy but that's expected since they're not real diamonds and the ring was only 15 bucks. Overall satisfied
Love how simple the design is. It looks beautiful on my finger. I’ve been wearing it 24/7 and the gold plating is wearing off. I recommend taking it off while showering/doing dishes etc. Will definitely recommend it.
I love this little ring. I just got it today and yet I can't keep my eyes off of it. I will do another update just in case but it was well worth the price. I've brought rings on here before that didnt last so we shall see.
Elegant. Good for what it’s worth. It’s such a simple ring but very pretty. The gold has faded slightly so it’s become more silver but its still wearable update: 2 days after I wrote this review, I noticed one of the stones has fallen out. I'm ONE day out of the return date :( so I'm sad. it's still pretty but since one of the stones fell out pretty early, I'm going to give it 4 stars
I wanted to wait a few months after wearing the ring to write a review. It’s really held up and still looks new! I wear it every day, shower with it, do dishes, etc. and there are no scuffs or stones lost. It can be a little sharp so just be careful not to snag on clothing. I’d recommend it.
I’ve been wearing this ring for about two weeks every single day and night. I’ve noticed a bit of wear off in the golden color on the inside, towards the palm. The truth is I don’t spare it from any of my activities. I just love the design! The size fits me.
It's so pretty.
This is the perfect everyday ring! So simple and pretty.
I love it