SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute. Shipping was fast even with bad weather. It's light weight, dainty, and feels like second skin! Comfortable 100% I can't wait to wear it out! (Excuse my flaky dry hands) my only desire is for Tokki to make a ruby red stone, this one is a gorgeous dark pink...I just want a RUBY blood red ❤ thank you!
It is a gorgeous ring! I ordered it for myself and it said it would arrive in 10 days but arrived in 5. I got the blue and silver color and I am astounded by house lovely the colors are. However the ring is smaller than shown in the pictures.
I LOVEEEE MY RING!!!!💚💚💚💚 I totally recommend!!🤩the seller is soooo nice I’ve never met someone as nice as her! It got her really fast! I’m obsessed with my ring🥰will definitely be buying more!!!✨
My order shipped fast and was on time. Looks better in person and came with an instruction care on how to take of the jewelry. Ring is adjustable so it fits on and off 😊 would definitely purchase another ring!
Beautiful ring! I am so happy with my purchase! Shipping and customer service was excellent! Truly one of a kind rings!
So beautiful!!! Tiny intricate details make the ring so elegant and dainty, love it!!
Beautiful and delicate ring little ring. The seller gave thoughtful instructions on how we can properly size the ring ourselves. Very
Beautiful! Just can’t wait for the green with gold🥺py
Love this gorgeous ring, glad it came!
The communication was great and my ring arrived early. It is so cute and beautiful but unfortunately the colour has changed in roughly a month although I was careful not to use it under water or use any hand cream. Kinda disappointed
Beautiful and great craftsmanship! There was an issue with the ring being adjustable however we received a replacement ring promptly.
Absolutely gorgeous. Can’t wait to order more.
Beautiful and dainty. I love it!
exactly like the pictures (: