SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I got these in silver and loved them so I got another pair in gold. They were super cute, and i got lots of compliments on them. The seller is also very fast at communicating and is very helpful.
super pretty and well made!
so pretty. I wore them to a wedding and they were perfect!
I absolutely love these earrings! They’re the perfect length and I get so many compliments on them! They’re a little snug though! But still comfy :)
as expected and very cute :o
I wear them everyday! Super good quality and they look amazing
Beautiful and delicate, I love wearing it so much! Such a helpful and responsive shop too
I absolutely love these earrings! I got the silver and they look soooo good!! They are super secure and can be added to accessorize any fit.
They are so cute
I absolutely love it, isn’t heavy on the ears adds just an elegant look
They're so beautiful and unique!
I bought the single-piece earring and it looks really cute, it arrived on time too!
It's so cute, and really easy to put on and take off.
I really love the earrings, and the packaging is so cute! There was a problem with getting my earrings, but the seller was able to ship another one to me!
The hoop is a little smaller than I thought but it might just be my earlobe ;p Love the quality nonetheless!
They are so beautiful!! Very happy with my purchase. Shipping is great as well! Helpful?
Great quality and true to the picture! Love them! 🥰
So cute, I love them!
I loveeeee these earrings they fit sooo nicely and are really beautiful!
I love these earrings! I’m definitely ordering more for myself and as gifts! So pretty!
Very cute and very comfortable! I’ve worn some that felt heavy to the ears especially when exercising but I barely notice that they’re there
Really glad I stumbled across these! They are beautiful and came in super fast!
super cute and easy to put on!! also shipped and arrived very quickly :)
Love them!!!
I needed help with canceling my order Bc I placed the wrong order. They were super fast in handling that. Shipping was faster than expected. Love the earring! So elegant and beautiful.
Very pretty, it looks good
A little hard to put on but absolutely love them!
Love them! Thank you so much!
Beautiful earrings at a fair price. Prettier in person! I love them.
Shipping came later then expected but it was worth it. I originally only bought one earring but since I liked them so much I went back and bought another to make it a pair
very pretty earrings, the needle part is a little small for my ear lobe but thats okay!
I love this earring! So cute
I order my earrings a few weeks ago and was support to arrive by the end of September. However the tracking change from my location to just the US. I message the seller and she was able to resend me the item. I just got the item today and I am wearing it. I love it love.
Great! Really cute earrings. Love them!💕
Daughter loved them...will be back for more
So cute! Might take a while to put in your ears, but it’s worth it.
Very beautiful earrings, but the hoop that goes through your ear is big and I can't wear it. Maybe my piercing holes are smaller than average.
Amazing product. It came fast
Sammie shipped a replacement for me after the original order was lost during transportation. Finally received my order and I love it! 5 stars for their product and excellent customer care!