SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure with Stripe & Paypal.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
a beautiful and simple piece to dress up any outfit! I was worried that my hair would be too slippery for it but it’s absolutely perfect!
Love it. I have a ton of hair, and this is really sturdy (and actually holds my hair!) It also came really fast, even with COVID. Not to mention, the packaging was super cute!
Love it. I have a ton of hair, and this is really sturdy (and actually holds my hair!) It also came really fast, even with COVID. Not to mention, the packaging was super cute!
This was a beautiful accessory piece that I finally splurged on, and I don't regret it! It's simple, clean, and useful!
I made a mistake when placing my order and Annie was gracious and patient enough to help me figure it out. I absolutely love my hair pin and look forward to wearing it for the rest of my days. ❤️
So pretty! It was a little tricky to put on but once you get the hang of it, it gets easier.
Very simple and pretty easy to use! I love how simple it is and is a perfect addition to my hair.
My item was shipped on time and I got it very quickly after! It’s adorable, and very easy to use. I’m excited to try it with different hair styles!
Absolutely beautiful! Really elegant I only wish I got the smaller size haha! Seller was very sweet!
Love it! Beautiful piece and the size works perfectly with my thick, curly hair.
Very pretty! I am giving it to an adult who has finer hair than mine. It is light enough weight that it should stay well on the hair.
I gave this as a gift and my best friend LOVED IT! She is a wedding photographer and her hair is constantly in her face, this is very minimal and cute, but also very practical! 5-star review from me!!!
Spectacular headband for girl. Made of shiny satin and satin. The bow is big and beautiful, the soft and shiny headband. The store Fast shipping the item, two weeks to arrive in Spain. I recommend the store and the item.
Way better than a clip or elastic to keep my hair out of my face, and it looks so much nicer. I found this super easy to use and it held really well as long as I put enough hair through it.
Beautiful, simple hair accessory to keep my curls out of my face! Thank you!
So cute! Just what I wanted. Thanks for delivering so much joy!!!
Bought this for my daughter for her birthday. Exactly what she wanted. Nicely made- nicely packaged and quick delivery- even with current stay-at-home orders. Would highly recommend the hairpin and the vendor!
Perfect! Came quickly and was exactly as shown!
Just as described! The larger size is perfect for my medium to thick hair.
La bavette est superbe, de bonne qualité, mais ne tient pas dans mes cheveux 😢