SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As you can see from the picture, I asked for a custom finish on the center hoop, a sort of hammered look! jane from dagiba was extremely helpful and accommodating towards me and my requests, and was just genuinely a nice person to interact with! I love how the cuff looks and I will definitely wear it a lot, it feels very sturdy and like it won't move from where you place it. I will definitely shop from dagiba again, should the desire to spend money on jewelry strike again ahah
I bought this earring for my cousin and she really liked it. Best of all, he approached his parents and showed them the earring in his ear. They thought he had made all three real holes!! He almost gave them a heart attack. It was a very fun situation and shows how well done the slope is, they did not realize or approach to see it! It is also very easy to put on and does not fall! I say this also from my own experience, that I have one just :)
Love it! Comfortable, and secure to wear plus fast delivery. Would buy from again!
I really love this item and it fits perfectly. It's so cool!
I really love this item and it fits perfectly. It's so cool!
Arrived super fast after ordering, despite the current times! Exactly as described. Looks really good quality. Very happy: RECOMMEND this company and product.
I am in love with my ear cuff! Jane took great care of the packaging as well. Highly recommended :) thank you, Jane.
Arrived super fast after ordering, despite the current times! Exactly as description. Looks really good quality. Very happy: RECOMMEND this company and product.
The item is exactly as advertised. As usual, delivery was very fast and has been presented with care and nice touches in the packaging. Overall I'm pleased with my purchase. :)
Arrived super fast after ordering, despite the current times! Exactly as description. Looks really good quality. Very happy: RECOMMEND this company and product.
The item is exactly as advertised. As usual, delivery was very fast and has been presented with care and nice touches in the packaging. Overall I'm pleased with my purchase. :)
Love it! Comfortable, and secure to wear plus fast delivery. Would buy from again!