SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
6-18 Business days |
Canada, Europe |
6-18 Business days |
Australia, New Zealand |
8-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute looking cuff giving a special touch to make my outfits complete. Arrived at estimated time and in a cute little package. They kept in touch with me to make sure the order was delivered fine and if I had no complaints. Wonderful service! Only needed to tweek it a little bit to fit my ear, coz all ears are different. Loving it!
Really nice looking Ear Cuffs - my daughter enjoyes it, matches with her other earrings. It was a good description of the item and good communication.
Beautiful- exactly as pictured. It arrived very quickly!
I love this ear cuff, it’s gorgeous. I did struggle a bit getting it to open far enough to get around my ear, but once I got that sorted, I was able to get it on and off much easier.
Good quality and arrived in good packaging too! Loved the box it came in and ear cuffs are exactly like the picture - they are sturdy and of good quality although a little hard to put on at first. I really love these cuffs!!
I purchased this as a gift, so it hasn’t been worn yet. However: the packaging? Absolutely immaculate! I’m living for how this is shipped! It feels secure and protected and looks cool too!
Very pretty and good quality! I wear these whenever I can and I got quite a few compliments on them while doing so :) would definitely recommend
Love the cuff.
The ear cuff is great!! It looks really good and the shipping was super quick. It did take some time to figure out how to put it on my ear, but after the initial confusion I haven’t had any trouble :)
Suuuper cute addition to my accessories! I love it! Adjustable so it can curve over different parts of my ear, and it isn't too big to wrap around, like my other ear cuff was. It kinda pinches when I wear a beanie, but that's just a small thing. I love it so much!
Really pretty, doesn’t have any faults, and looks exactly as pictured!
Love these! They sit really nicely, good quality, and look great. I highly recommend this shop!
These cuties (I bought a pair) are adjustable for placement on cartilage, although I may not want to flex them too often as I don’t know if that risks weakening them. I’m torn between pinching too tight where it hurts versus too loose where it might fall off.
Really love
So pretty!
Very nice, petite little earcuff. Looks great, quality is great. Unfortunately it is a bit small for my ears and therefore I have a bit of trouble to make it fasten.