SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love butterflies and these are beautiful and light and butterflies. Need I say more.
Extremely stylish, especially if you don't wear costume jewelry. I'd put clear nail polish on the posts for no irritation from metal. Use a clear earring back so the earring doesn't fall out. (Learned the hard way about losing this type of earring w a luxury designer earring). Big look,yet lightweight and summer ready. Fun earring
These are amazing and I got so many compliments
Good product. I absolutely loved the earrings 😊
I bought these earings they look just like a pair I got so many compliments I had to search for more. These are so reasonably priced I bought several and carry them with me when I wear them. As soon as someone compliments me on them I whip out another pair and hand them over- what an inexpensive way to make someone’s day :)
Really nice looking. You will need to put a guard on to keep the earrings from coming out your ear.
I loved the look and feel of them.
Pretty..but need to come with backs..when i bend them it takes away from the butterfly shape!
I get so many compliments when I wear these earrings. People always ask if they are handmade. Everyone is always shocked when I say, "I ordered them from Dagiba". They are very lightweight and can bend in the back, behind your ear for added security, especially if you are wearing a mask.
Beautiful light weight earrings
The size is perfect. I had hope they would be large enough to be seen with my big hair, and they are! They are light weight and so cute.
Kept falling off n losing them. I had bend them to fit. Very very lightweight cute but won't buy them again
The first two times I got these they came great this last time they came bent (I get these to bead)