SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice exactly what I expected I used safety pins to make mine more fitted
Stunning quality. We used it at a beach photo shoot and proved to be an outstanding photo fashion prop that we will certainly use many times.
Best customer service ever!!! That’s my second time buying from this shop. On the first time the item didnt fit and the seller sent me spare coins and links free of charge (twice).
Fabulous !! Great service and fast shipping
EXCELENTE! Girls! You WILL LOVE this dress. Perfect for a night out, or bikini cover, or to make an entrance! and all eyes on you! Definitely recommend.💖
its really good but you need to adjust it to make it fitted
The straps are a little long for my short petite frame but I used jewelry pliers and made my own adjustments and it fits perfectly. Gotten so many compliments that night with this dress.
Such a fun dress. The one size fits all is a medium. Very short on my 5"11, 160 lb body. I had trouble sitting down in it! But everyone loved it!
I got a lot of compliments on the outfit
was worried about the quality before ordering.. arrived promptly and it was everything I had hoped for!! head-turning dress for sure
She was so attentive and responded right away, I was happy with the purchase and her service 🥰 thank you, Jane
Came so quick (compared to my expectations)!! Looks EXACTLY like the pictures
A little long but great!
Goods are absolutely fine, arrived a little later but the wait was worth it meets our expectations
Love this so much!
Exceeded my expectations! Wore this for my bachelorette trip and got so many compliments! Absolutely stunning!
Very pleased with item
Super good quality. The seller was always very helpful.
if you don’t know how to fix this type of clothes you will probably have problems fitting it, the material is much more like plastic and it’s very delicate, other than that is super pretty and fits sizes between XS-M
Great customer service. Thank you.
No problems with delivery, all ok :)
Incredible service from the shop owner and the item was perfect - exactly as shown.
Fantastic seller and happy with item. Thank you 😊
I had issues with the dresses length but the seller got in contact with me and was very helpful in making sure my issue with the size was solved.