SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love this ear cuff. easy to put on, but very comfortable and secure when it is on.
This earring/ear cuff is super neat. It’s really lightweight and fits nicely. I wear glasses and there’s no interference at all!
I love the feeling of wearing it. Gives me a 'new' sense of confidence.
Absolutely gorgeous. Fits my ear well and gorgeous quality
Super Cool! Love the way it looks.
Fantastic product. Very much dependent on ear size my ears I would say are average and it’s a tight fit but comfortable and won’t easily fall off. Nor does it look weird even though my ear is slightly scrunched
This earring is so cool! I never thought about the size of my ears before purchasing this, but I'd guess they're pretty average-sized. The cuff was a little tight when I first put the earring on, but I was able to adjust it slightly and now it's super-comfortable; I forget I'm wearing it. The detail is amazing - theGreen Stone Snake Earrings it's a great piece. I'm completely happy with it.
I REALLY loved this earing! The quality was great and made super sturdy.
Really love this earring. Fits the war and stay in place amazingly well.
I absolutely love this store and the snake earring! So happy I purchased them!
This is a beautiful piece……emerald eyes which I hadn’t noticed!It’s stunning and so well made.
Amazing quality! I am so happy with this purchase! Thank you for the quick shipment of the wrap around single snake earring!!
Amazing and in love with them!
The earing is beautiful. Looks just like the pictures!
I have smaller ears, and this fit me wonderfully. I'm sure it would be easy to fit to larger ears, since with a bit of coaxing, the top loop can be adjusted a bit!
pretty good overall! (idk if it's just a problem with my ear but the post does kinda poke me. also the metal around one of the eyes is a bit wonky but it's not too bad)
Awesome! This arrived really fast!