SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
6-18 Business days |
| Canada, Europe |
6-18 Business days |
| Australia, New Zealand |
8-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're beautiful! A little hard to get in, but so comfy once they're there! I love the way they look. Thank you!
Very friendly shop owner, immediate answers to all my questions. Wonderful earrings, they really are something special! They arrived very quickly carefully packed. I do recommend buying here and shall place further orders certainly!
I love these earrings, very unique. I thought it was going to take me ages to figure out how to put them on but it was actually pretty simple - thank you to the person who said in their review they need to be put on from the back!
Love them!
Look so cute on
Lovely little earings, my daughter cant have studs but I'm not keen on hoops so these are a great compromise of both looks
I am delighted with my new earrings. My order was processed very quickly and I received the earrings beautifully packaged within a couple of days...much sooner than I had expected.
So lovely - had lots of compliments
Beautiful earrings, rather fiddly to do up, but gorgeous when they are on.
These are super cute and look like good quality, however I cannot for the life of me actually get them in my ears...so I can't actually wear them at the moment.
I love these! the only problem is...one of the stars fell of of one of the earrings the very first time I was putting them in. :(
Super cute and came really fast. Bit of a learning curve to get them in as they go in through the back but secure once the ball goes on the end
Exactly what I expected a little bit hard to put the little ball back on the end but when you look in the mirror it’s a lot easier
Perfect small dainty jewelry! So cute!
Very cute, a little tricky to get in and out and screw on the ball but once in looks really nice 😊
super pretty earrings!! they are just like the picture
So cute 😍😍 I’m so jealous this is a gift for my friend I might need to buy myself a pair 🫢