SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
|| 6-18 Business days
||6-18 Business days
|Australia, New Zealand
||8-20 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 35 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Dagiba.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dagiba.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (35 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in jewelry. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely beautiful, I love them. Exactly like the picture and small enough that they add an accent and don't draw too much attention.
WAAAH. I wanted these cute ass earrings since this summer. And I finally came around and bought it, and did I regret it? HELL NAH. I love these cute adorable earrings!! Amazing job!
These earrings are beautiful. They're tiny, dainty and the stones are very clear. The teardrop stones are very sparkly. I love them!
So pretty! These earrings are the perfect blend of a touch of glam and subtlety. They’re perfectly sized to add some pizazz without them being a “in your face” statement piece. I love them!
These earrings are just perfect. They are dainty and sweet and I love them!
Earrings good quality, arrived as pictured, packed carefully, shipped 5 days after order
Super cute! A little smaller than I was expecting so I cannot use as I originally thought. But I cannot wait to wear them!
Beautifully made. Love them!!
It was a little smaller than I expected but at the same time I guess the sizing makes sense. It is very nice and the shipping was prompt and am most definitely going to buy from this business again.
Love them! Simple design and very cute! Shipping was fast
FABULOUS, These are the most beautiful, sparkling gorgeous petite earrings ever….. they shipped quickly and packed exquisitely in a cute Christmas box. I love, love, love these, I will be back for more……..
Tiny and dainty! Exactly what I wanted for my wedding day! Came in a timely fashion. Thank you!
Absolutely gorgeous earrings! I like subtle, dainty jewelry and this really delivered. Very happy with my purchase!
So cute and dainty!! These were perfect to get for my bridesmaids!
Dainty and perfect for my wedding day
Elegant and more stunning in person.
I love my earrings! They sparkle and are exactly what I wanted
Beautiful! Bought for my bridesmaids!
These earrings are the perfect bridesmaid accessory! They are elegant and subtle, and very good quality
So cute! Love their jewelry
They are even prettier in person!